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Job details

Floor Steward

Company Description

Rising gracefully above Millennium Park and Chicago's impressive lakefront, Fairmont Chicago, Millennium Park is located conveniently near major cultural attractions, the city's business and financial district and world-renowned shopping along the Magnificent Mile. With beautifully appointed, extraordinarily spacious guestrooms and spectacular suites, Fairmont Chicago, Millennium Park offers a superior and distinctive array of amenities and services, including phenomenal dining experiences, seasonal pop-ups and luxury event space. 

Job Description

Do you have a heart to serve and love being part of a team? As Stewarding Floor Steward, you will assist in the execution of memorable Food & Beverage experiences for our guests.

What is in it for you:

  • Employee benefit card offering discounted rates in Accor worldwide
  • Opportunity to develop your talent and grow within your property and across the world!
  • Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
  • Competitive wages and benefits
  • Complimentary shift meal

What you will be doing:

  • Complete final breakdown of function – clean room, clean and return equipment
  • Closing – store all reusable goods, lock doors, breakdown goods
  • Set up,  stock, maintain all work areas
  • Monitor and maintain cleanliness, sanitation and organization of assigned station and service areas
  • Transport dirty linen to correct area to be cleaned, separate linens
  • Restock linen shelves with clean linens.
  • Assist other departments when needed ensuring optimum service to guests
  • Follow department policies, procedures and service standards
  • Complete safety training and certifications
  • Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets.
  • Welcome and acknowledge all guests according to company standards, anticipate and address guests service needs, and thank guests with genuine appreciation
  • Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets.
  • Speak with others using clear and professional language. Support team to reach common goals. Ensure adherence to quality expectations and standards.
  • Read and visually verify information in a variety of formats (e.g., small print).
  • Perform other reasonable job duties as requested.

Compensation: $26.92 per hour

Qualifications

Your experience and skills include:

  • Organized and a great team player
  • Passionate about maintaining a clean and safe working environment
  • Understanding of food safety and hygiene
  • Ability to speak and read English 

Physical Aspects of Position (include but are not limited to):   

  • Frequent standing and walking throughout shift
  • Frequent kneeling, pushing, pulling, lifting up to 50-75lbs.
  • Ascending or descending stairs and ramps, sloping, uneven, or slippery surfaces
  • Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
  • Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination

Additional Information

Visa Requirements: Successful candidates must be legally eligible to work in the United States.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
 
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

All your information will be kept confidential according to EEO guidelines.

Average salary estimate

$55841 / YEARLY (est.)
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$55841K
$55841K

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What You Should Know About Floor Steward, AccorHotel

If you're passionate about hospitality and have a heart for service, then joining Fairmont Chicago, Millennium Park as a Floor Steward might just be your perfect match! This vibrant and luxurious hotel is looking for an enthusiastic Floor Steward who is eager to contribute to unforgettable dining experiences while showcasing your organizational skills. In this role, you’ll play a crucial part in ensuring the cleanliness and organization of the Food & Beverage areas, providing support to various departments, and helping maintain the hotel’s reputation for excellence. Imagine being a part of a team that takes pride in offering high-quality service to guests — it's rewarding work where you can really make a difference! Plus, this position comes with a fantastic employee benefit card, competitive wages, complimentary meals, and numerous opportunities for career development. As a Floor Steward, you’ll handle tasks like setting up and restocking workstations, managing linens, and ensuring that everything runs smoothly behind the scenes. You’ll also get to engage with guests, anticipating their needs and ensuring a clean and inviting atmosphere. So, if you’re ready to roll up your sleeves and be a part of something special at one of Chicago's premier hotels, we’d love to hear from you!

Frequently Asked Questions (FAQs) for Floor Steward Role at AccorHotel
What are the main responsibilities of a Floor Steward at Fairmont Chicago, Millennium Park?

The Floor Steward at Fairmont Chicago, Millennium Park plays a vital role in maintaining cleanliness and organization within the Food & Beverage areas. Key responsibilities include setting up and breaking down function areas, restocking linens, transporting dirty linen, and ensuring that the workstations are well-maintained and sanitary. Supporting other departments is essential as well, allowing the hotel to deliver optimal service to all guests.

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What qualifications are required for the Floor Steward position at Fairmont Chicago?

To be considered for the Floor Steward role at Fairmont Chicago, candidates should possess excellent organizational skills and teamwork abilities. Experience in maintaining a clean work environment and an understanding of food safety and hygiene are critical. Additionally, candidates must be able to communicate effectively in English and handle physical tasks, including lifting up to 75 lbs.

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Is there an opportunity for growth as a Floor Steward at Fairmont Chicago, Millennium Park?

Absolutely! The Floor Steward position at Fairmont Chicago not only offers competitive wages but also provides the chance for career advancement within the hotel and across the world under the Accor brand. You'll have access to various development opportunities and training programs designed to help you grow your talents as you pursue your career in hospitality.

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How does Fairmont Chicago promote a clean and safe working environment for Floor Stewards?

Fairmont Chicago is committed to promoting a clean and safe work environment for all employees, including Floor Stewards. This includes completing safety training and certifications, following strict sanitation guidelines, and adhering to company policies and procedures designed to maintain safety standards. Regular evaluations and updates ensure that staff are well-equipped to meet hygiene expectations.

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What can a Floor Steward at Fairmont Chicago expect in terms of compensation and benefits?

A Floor Steward at Fairmont Chicago, Millennium Park can expect a competitive hourly wage of $26.92, alongside an employee benefit card for discounted rates at Accor properties worldwide. Other benefits include complimentary meals during shifts, opportunities for career development, and the ability to participate in corporate social responsibility activities, like Planet 21.

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Common Interview Questions for Floor Steward
What motivated you to apply for the Floor Steward position at Fairmont Chicago?

In answering this question, highlight your passion for the hospitality industry and how the values of Fairmont Chicago align with your personal and professional goals. Discuss your excitement about contributing to excellent dining experiences and working within a dynamic team.

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How do you ensure cleanliness and organization in your work area?

To impress the interviewer, share specific examples of your organization techniques, such as creating checklists for daily tasks and routinely inspecting work areas for compliance with hygiene standards. Being detail-oriented is key in this role.

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Can you give an example of a time when you worked effectively as part of a team?

Provide a specific instance from your previous roles where collaboration led to a successful outcome. Emphasize clear communication and respect for team members, demonstrating your ability to contribute positively to group dynamics.

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What strategies would you use to anticipate guests' needs?

Discuss the importance of active listening and being observant. Mention how you might proactively check in with guests and stay aware of their interactions, which allows you to tailor your service to their preferences.

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How do you handle stressful situations during busy shifts?

Explain your approach to maintaining composure under pressure, such as prioritizing tasks, staying organized, and communicating effectively with teammates to ensure that service remains consistent and high-quality.

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What does food safety and hygiene mean to you?

Elaborate on the significance of food safety and hygiene practices, including the handling and storage of food items. Mention the impact of these practices on guest satisfaction and the overall reputation of the establishment.

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How would you ensure confidentiality and protect company assets?

Discuss your commitment to maintaining confidentiality in all dealings and reinforce your understanding of company policies regarding privacy and asset protection. Mention any previous experiences that have required you to uphold these principles.

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Can you describe a time when you went above and beyond for a guest?

Provide a story that showcases your dedication to customer service, focusing on how your actions resulted in a positive experience for the guest. Highlight your willingness to go the extra mile and your proactive approach.

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What are the physical challenges you anticipate in the Floor Steward role?

Acknowledge the physical demands of the job, such as frequent lifting, bending, and standing. Share your strategies for staying fit and healthy to meet those demands, as well as any relevant experience you have in similar roles.

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Why do you think you would be a great fit for the Floor Steward position?

In your response, link your skills, experience, and personal attributes to the requirements of the Floor Steward role at Fairmont Chicago. Emphasize your enthusiasm for hospitality and your genuine desire to contribute to the team's success.

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Accor is global leader in corporate services, operates in nearly 100 countries with 150,000 employees. With more than 4,000 hotels worldwide, covering all segments from economy to upper upscale, Accor Hospitality, the Accor’s hotel offering, of...

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Full-time, on-site
DATE POSTED
March 20, 2025

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