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Community Association Manager

Description

Westward360 is looking to add a Community Association Manager to join our growing Chicago team. If you are a licensed Community Association Manager (CAM) or on your way to obtaining your license, and want an opportunity to grow with a company on the rise, look no further! We pride ourselves in providing the ultimate experience for our clients.  


Westward360 is a leader in the Property Management industry, with locations across the map. We service condo, townhome, and homeowner associations, and provide rental management services to multi-family, single-unit, and co-op properties. 


What we offer:

  • Compensation range of $75,000 - $85,000
  • Monthly cell phone stipend
  • Flexible hybrid schedule
  • Medical/Dental/Vision insurance
  • Front loaded PTO
  • 401k - Company match up to 4%
  • Long and short term disability at no cost to employee


What you’ll do:

  • Community Association Managers are responsible for all aspects of the management and day-to-day implementation of procedures and programs for each Association that will ensure a well-managed and maintained property. 
  • Conduct daily operations including regular interaction with Board of Directors, homeowners, and vendors.
  • Compose and update a preventative maintenance plan for each property under management - oversee the execution of the plan.
  • Respond to customer inquiries and issues with the assistance of our support staff.
  • Meet with contractors to solicit bids or perform work at properties as needed.
  • Build lasting professional relationships with vendors and negotiate vendor contracts for property services in accordance with the management agreement.
  • Perform monthly walk-throughs of the properties to identify maintenance needs, violations, or aesthetic issues.
  • Organize agenda and run Owner and Board meetings. On average, there are 4x Board meetings per year that take place in the evening.
  • Provide insight on financial matters to the Board of Directors including budget preparation, bills, invoice approvals, etc.
  • Provide fiscal management, including, but not limited to reviewing and approving invoices, coordinating tax preparation and reserve study updates, and reviewing completed financial statements for accuracy prior to distributing to the Board.


What you’ll need:

  • Active Illinois state Community Association Management license (CAM)
  • 4+  years of experience as a Community Association Manager for associations larger than 40 units. 
  • Experience understanding and explaining association’s finances to Board members and owners along with the ability to construct an association’s budget, put together special assessments, and guide the association with valuable financial advice.
  • Valid Driver’s License
  • Experience with Google Workspace (Gmail, Sheets, Docs, Drive, etc.)
  • Advanced communication skills
  • Ability to plan ahead and consistently meet deadlines


About Westward360:

Westward360 is dedicated to providing exceptional community management, rental management and brokerage services. Serving multiple markets throughout the United States, we have the systems, strategies, and expertise to meet the specialized needs of even the most demanding client. With more than 50,000 homes under management, we’re your all-in-one real estate solution.


*Disability Notice: Disclosure is divulging or giving out personal information about a disability. It is important for the employee to provide information about the nature of the disability, the limitations involved, and how the disability affects the ability to learn and /or perform the job effectively. The employer has a right to know if a disability is involved when an employee asks for accommodations. Deciding if, when, and how to share disability-related information with a prospective or current employer can be overwhelming but we ask to please request a required accommodation prior to your first date of work. *Please note, a doctor's note may be requested by Human Resources, depending on the accommodation being requested, on a case-by-case basis.

Average salary estimate

$80000 / YEARLY (est.)
min
max
$75000K
$85000K

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What You Should Know About Community Association Manager, Westward360

Westward360 is excited to welcome a Community Association Manager to our vibrant team in Chicago! If you're a licensed Community Association Manager (CAM) or well on your way to earning your license, this is the perfect opportunity for you to thrive in a growing company. At Westward360, we take pride in delivering the best management experience to our clients. As a leader in the Property Management sector, we manage a variety of properties including condo associations, townhomes, and single-family homes. In this role, you'll oversee daily operations, engage with Board members, respond to homeowner inquiries, and play a key part in maintaining our associations. Your creativity will shine as you develop preventative maintenance plans and conduct regular property walkthroughs. You'll also handle financial matters and prepare budgets to ensure the fiscal health of the associations you manage. We value work-life balance, so our flexible hybrid schedule will let you make the most of your work and personal life. Plus, with competitive compensation ranging from $75,000 to $85,000, generous PTO, and comprehensive benefits, we make sure our team feels appreciated. Join us at Westward360 and become a valued part of our mission to provide exceptional community management.

Frequently Asked Questions (FAQs) for Community Association Manager Role at Westward360
What are the main responsibilities of a Community Association Manager at Westward360?

As a Community Association Manager at Westward360, you will be responsible for all aspects of property management including daily operations, liaising with Boards of Directors, overseeing maintenance plans, and addressing community inquiries. You're also tasked with organizing meetings, preparing budgets, and ensuring fiscal responsibility for the associations under your care.

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What qualifications does Westward360 require for a Community Association Manager?

To join Westward360 as a Community Association Manager, candidates must possess an active Illinois state Community Association Management license (CAM) and have at least 4 years of experience managing larger communities. Strong communication skills and proficiency in Google Workspace are also essential for success in this role.

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What kind of support does Westward360 offer to Community Association Managers?

Westward360 provides a supportive environment for Community Association Managers, including access to experienced support staff who assist with inquiries and issues from homeowners. Additionally, they offer tools and resources for effective management, ensuring you can focus on building relationships and managing properties effectively.

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What is the work culture like at Westward360 for a Community Association Manager?

Westward360 boasts a collaborative and innovative work culture that encourages growth and professional development. The team values flexibility with a hybrid work model, making it easier for Community Association Managers to balance their work and personal lives while contributing to a motivated and engaged environment.

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How does Westward360 support work-life balance for Community Association Managers?

Westward360 promotes a healthy work-life balance by offering a flexible hybrid schedule and generous PTO. This allows Community Association Managers to manage their time effectively while fulfilling their responsibilities. Additionally, the monthly cell phone stipend helps ensure you're always connected without added personal costs.

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Common Interview Questions for Community Association Manager
Can you describe your experience managing community associations?

In answering this, focus on specific properties you've managed and the size of the communities. Highlight your role in financial oversight and member communications, providing examples of successful initiatives you led that improved the community.

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How do you approach addressing homeowner concerns?

Discuss your effective listening skills, problem-solving abilities, and your method for documenting issues. Frame your answer around a specific instance where you resolved a concern and explain how it enhanced the community's trust in management.

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What techniques do you use for effective budgeting in community management?

Share your process for budgeting, including how you gather input from Board members and analyze past financial reports. Highlight a successful budgeting experience and how you communicated with stakeholders about the financial health of the community.

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Describe a time you had a difficult conversation with a Board member.

When answering, select a real scenario that required diplomacy and professionalism. Reflect on your approach, ensuring you demonstrate your ability to handle tough conversations and how it ultimately benefited the association.

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How do you ensure compliance with local property management regulations?

Talk about your familiarity with the local regulations and how you stay updated on any changes. Explain your methods for conducting regular reviews of compliance status and proactively addressing areas of improvement.

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What experience do you have negotiating contracts with vendors?

Detail your negotiation process, emphasizing how you secure favorable terms for the community while ensuring quality service. If applicable, share a successful contract negotiation and the resulting benefits for the association.

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In what ways do you foster teamwork among Board members?

Describe your strategies for team building, including regular communication, creating inclusive agendas for meetings, and encouraging collaborative decision-making. Discuss the positive outcomes witnessed in past associations due to your approach.

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What is your strategy for maintaining property aesthetics?

Provide insight into your regular assessment processes, your preventative maintenance plans, and how you involve homeowners in maintaining community standards. Use examples to illustrate successful initiatives you've implemented.

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How do you balance multiple properties' management needs efficiently?

Explain your organizational skills, prioritization methods, and perhaps technology tools you use for tracking tasks across properties. Share an example where you handled conflicting priorities smoothly.

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What motivates you as a Community Association Manager?

It's an opportunity to express your passion for community building and improving residents’ quality of life. Cite specific goals you strive for with your communities, and how accomplishment of those feeds your enthusiasm for the role.

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Do you have what it takes to be a Warrior? At Westward360, we don’t just hire employees – we hire Warriors. Our team works incredibly hard to be the best in the business, providing top-notch service to our clients and staying ahead of the industr...

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Full-time, hybrid
DATE POSTED
April 4, 2025

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