Seafood Specialist FT - job 1 of 2

As a Seafood Specialist at Southeastern Grocers, your main responsibilities include supporting the department manager with daily operations, managing inventory, and maintaining product freshness while ensuring a clean and welcoming environment for customers. You'll also be tasked with promoting great customer service, assisting with product selection, and adhering to safety and sanitation guidelines.

To be considered for the Seafood Specialist position at Southeastern Grocers, candidates must be at least 18 years old and possess a high school diploma or equivalent. Additionally, having proven experience in the seafood or retail sector is advantageous, alongside strong communication and customer service skills. A solid understanding of food handling practices and safety regulations is also required.

For a successful career as a Seafood Specialist at Southeastern Grocers, strong customer service skills, exceptional communication capabilities, and a solid understanding of food safety and sanitation codes are essential. Proficiency with computer applications used in department operations is also beneficial, ensuring you can efficiently manage inventory and track product availability effectively.

Southeastern Grocers is dedicated to fostering a culture of belonging and professional development for all its employees. As a Seafood Specialist, you’ll benefit from ongoing training and mentoring from experienced team members, equipping you with the knowledge and skills necessary for both your current role and future growth opportunities within the company.

A typical day for a Seafood Specialist at Southeastern Grocers includes various tasks such as replenishing inventory, assisting customers with questions and product selections, maintaining cleanliness and safety standards, and supporting the department manager in executing operational plans. You’ll enjoy a dynamic environment where customer interaction and teamwork play vital roles in your daily routine.

In responding to a difficult customer complaint, I would first listen attentively to the customer's concerns without interruption, demonstrating empathy. I would then clarify their issue, apologize for any dissatisfaction, and collaborate on a solution that addresses their needs while adhering to company policies.

Food safety is critical in the seafood department due to the perishable nature of the products. It ensures that the seafood remains fresh, preventing foodborne illnesses. Proper handling, storage, and sanitation practices help maintain quality and uphold the company's standards for customer satisfaction.

To enhance the visual appeal of the seafood department, I would focus on consistent product rotation, maintaining cleanliness, and utilizing eye-catching displays. Additionally, fresh product presentation, engaging product signage, and seasonal promotions can attract customers and encourage sales.

Prioritizing tasks during peak hours involves remaining organized, understanding the urgency of customer needs, and efficiently managing my time. I would keep track of inventory levels, quickly address customer inquiries, and ensure that any replenishment is handled promptly to maintain flow and customer satisfaction.

In previous roles, I have consistently managed inventory by conducting regular stock checks, using inventory management systems, and tracking product freshness. This experience has equipped me with the skills to forecast inventory needs and minimize waste while ensuring ample stock for customer demand.

Ensuring compliance with health and safety regulations involves staying informed about local laws, proactively sanitizing work surfaces, following proper food handling procedures, and attending regular training sessions. I also make it a point to communicate with team members about safety practices, fostering a culture of awareness.

Contributing to team morale involves encouraging open communication, celebrating team successes, and offering support to coworkers. I believe in creating a positive work environment where everyone feels valued and motivated, which ultimately enhances team performance and customer service.

In a previous role, I noticed a team member struggling with their inventory tasks. I approached them to offer assistance, sharing effective strategies while respecting their autonomy. By fostering a collaborative atmosphere, we not only improved our working relationship but also increased productivity within the department.

I enjoy the variety that working in a seafood department offers, from interacting with customers to learning about different fish and seafood products. This role allows me to combine my passion for food with my commitment to providing exceptional service, making each day exciting.

Southeastern Grocers stands out due to its emphasis on community and customer connection. The company focuses on delivering high-quality seafood products while maintaining a friendly shopping environment. This commitment to service excellence resonates with customers, making shopping a more enjoyable experience.