Maintenance Technician I (Vintage Gardens)

As a Maintenance Technician I at Vintage Gardens, your responsibilities encompass a variety of maintenance tasks critical to the operations of our affordable housing community. You'll perform repairs in areas such as plumbing, electrical, and HVAC systems, handle appliance repairs, and assist in maintaining the aesthetics of the property through landscaping and general upkeep. Additionally, you will prepare vacant apartments for new residents, ensuring they meet our high standards. Being on-call during off-hours for emergencies is also part of the job to provide excellent service to our community.

To be considered for the Maintenance Technician I role at Vintage Gardens, you should have less than one year of relevant work experience and a general knowledge of maintenance processes, including electrical, plumbing, HVAC, and carpentry. While we prefer candidates with vocational training or a CAMT certification, what matters most is your enthusiasm, strong customer service skills, and ability to communicate effectively. Basic familiarity with computers and a readiness to be on-call for urgent situations during off-hours are also necessary.

Vintage Gardens, powered by WinnCompanies, believes in investing in our team's professional growth. As a Maintenance Technician I, you will have access to various training programs geared towards skill development specific to maintenance and customer service. Our continuous training and development opportunities ensure that you can enhance your expertise and advance your career within the company. We emphasize leadership opportunities and provide paths for promotion for those who show initiative and dedication.

As a Maintenance Technician I at Vintage Gardens, you can expect to earn a competitive hourly wage of $24.00. Along with this attractive pay, our comprehensive benefits package includes generous paid time off, health insurance options, a 401(k) plan with company matching, and even tuition reimbursement. We care for our employees and offer programs aimed at reducing financial stress and promoting overall well-being through our employee assistance and health reimbursement programs.

At Vintage Gardens, as a Maintenance Technician I, you'll find a friendly and supportive work environment focused on teamwork and collaboration. Our community values innovation, diversity, and mutual respect, allowing every team member to thrive. You'll be part of a dynamic team dedicated to making a positive impact in the lives of our residents and enhancing the quality of our affordable housing communities. The fast-paced nature of the job ensures no two days will be the same, keeping the work engaging and rewarding.

When answering this question, provide a specific example from your past experience. Discuss the problem, the steps you took to diagnose the issue, and the resolution process. Highlight your problem-solving skills and how your actions positively impacted the environment or the customers.

To handle multiple maintenance requests effectively, it's essential to assess the urgency and importance of each task. Discuss your approach to prioritization, possibly by identifying critical issues that directly affect resident safety or comfort. Share any tools or methods you use to stay organized and ensure all requests are addressed in a timely manner.

Your answer should reflect a genuine interest in the role. Emphasize your passion for maintenance work and how it aligns with your desire to provide excellent customer service to residents. Mention any attributes of Vintage Gardens or WinnCompanies that resonate with you, such as their commitment to community and teamwork.

When discussing your strengths, focus on technical skills such as knowledge of HVAC systems, plumbing, or electrical work. You can also highlight soft skills like communication, teamwork, or customer service that are crucial in a maintenance role, particularly in a residential environment.

Addressing resident complaints professionally is key. Talk about the importance of listening attentively, empathizing with their concerns, and reassuring them that you will address the issue promptly. Mention how you would keep them informed during the resolution process to ensure their satisfaction.

In your response, discuss specific tools related to carpentry, plumbing, HVAC, and electrical repairs that you have used in previous roles. Highlight any experience with software or applications for maintenance tracking or reporting, as this can demonstrate your adaptability to technology in your work.

Safety should always be a priority. Discuss your experience with personal protective equipment (PPE), following safety guidelines, and protocols during maintenance work. Mention specific instances where your attention to safety helped prevent accidents or injuries.

Use the STAR method to structure your answer: Situation, Task, Action, Result. Describe the issue, your role in addressing it, how you collaborated with your team members, and the successful outcome. Highlight teamwork and communication as key components of your contribution.

Showing a commitment to continuous learning is important. Talk about any training programs you've attended, certifications you've earned, or resources like trade publications or online courses that you utilize to stay informed about the latest maintenance practices and technology.

It's important to know when to ask for help. Discuss your willingness to consult with knowledgeable colleagues or escalate the issue to a supervisor when necessary. Emphasize your understanding of the importance of ensuring that all work is performed correctly and safely.