Customer Service Representative

We are currently seeking dynamic Customer Service Representative to join our growing teams across the country. Wolters Kluwer Lien Solutions is the global leader of lien management, filing & search compliance, and due diligence solutions. Banks and corporations trust Wolters Kluwer Lien Solutions to automate their lien management process and reduce the risk and complexity of their lien workflows.

In this role, you will have an opportunity to work with and manage the day-to-day relationships with our customers at Financial Institutions, Equipment Leasing & Finance, Agricultural Lending Companies, Mortgage Lenders & Services, Factoring, Corporations, Solar & Title Companies to reduce risk in their lending cycle, increase business agility, and simplify workflows with real-time nationwide searches, seamless UCC filing processes and lien management tools.

We deliver enterprise class solutions to our clients to leverage on-demand resources to enable better decision-making. Nearly one in every three Uniform Commercial Code (UCC) financing statements filed at the state level in the U.S. is processed through Lien Solutions, making it the market leading UCC provider in the U.S. If you are looking to gain professional experience, learn a new industry and launch your career with a global organization, come join our team!

In this role, you will report to the Manager, Client Services and work from your remote home office location.

Responsibilities:

• Deliver prompt and professional service to our customers (Banks, Leasing & Lending Companies, or Corporations) through verbal and written communications

• Provide consultative customer service; help to identify customers compliance challenges, and business needs, while utilizing product and industry knowledge to provide solutions and initiate orders crucial to lien management compliance

• Maintains a clear understanding of client requirements, building and maintaining strong client relationships

• Proactively manage the full-life cycle of the order process and drive cross-selling opportunities to promote additional offerings to meet our customer needs

• Efficiently manage, organize, and prioritize high volumes of requests using Salesforce and other internal systems to ensure timely and accurate customer responses. Proactively asking clarifying questions rather than making assumptions about customer needs

• Operates efficiently with minimal supervision, demonstrating self-motivation and the ability to work independently

• Strive to become a subject matter expert in the department, company, and industry by continuously learning through job-related training and extensive work experience

• Must demonstrate sound judgment, tact, and diplomacy when interacting with both internal and external customers, and possess the capability to manage confidential and proprietary information effectively

• Fosters respectful and supportive team relationships by treating others with respect, being sensitive to diverse needs, listening humbly, embracing change, and advocating for continuous improvement and change management.

Qualifications:

Education:

• Bachelor’s degree from an accredited college/university or equivalent B2B client service experience.

Experience:

• Strongly preferred minimum of two years of business-to-business (B2B) client/customer service experience; preferably consultative customer service experience working within the banking, insurance, hospitality, retail and/or legal industry.

Preferred Knowledge, Skills or Abilities:

• Strong organizational, time management and multi-tasking skills

• Ability to absorb product knowledge quickly and process information to apply to customer needs

• Ability to make sound business decisions and exercise discretion and judgment

• Ability to appropriately balance the quantity and quality of work.

• Dedicated to achieving targets and consistently producing high-quality, accurate results

• Experience generating add-on sales revenue preferred

• Strong analytical and problem-solving skills

• Proficient with Microsoft Office Suite applications including Word, Excel, PowerPoint, Adobe, and Outlook.

• #LI-Remote

Benefits:

Diversity Matters

Wolters Kluwer strives for an inclusive company culture in which we attract, develop, and retain diverse talent to achieve our strategy. As a global company, having a diverse workforce is of the utmost importance. We've been recognized by employees as a European Diversity Leader in the Financial Times, as one of Forbes America’s Best Employers for Diversity in 2022, 2021 and 2020 and as one of Forbes America’s Best Employers for Women in 2021, 2020, 2019 and 2018. In 2020, we placed third in the Female Board Index, and were recognized by the European Women on Boards Gender Diversity Index. Wolters Kluwer and all of our subsidiaries, divisions and customer/departments is an Equal Opportunity / Affirmative Action employer.