Load Planner - Bilingual (English & Spanish)

As a Load Planner at Woongjin, Inc., you will be responsible for monitoring shipments in transit, providing timely updates to clients, handling customer inquiries, and resolving issues related to deliveries. Your role also involves data entry into our logistics management systems and collaborating with various teams to streamline logistics operations.

To apply for the Load Planner role at Woongjin, Inc., you should have prior experience in logistics or customer service, proficiency in Microsoft Outlook and Excel, and strong communication skills in both English and Spanish. Attention to detail and the ability to multitask in a fast-paced environment are also essential.

While being bilingual in English and Spanish is considered a plus for the Load Planner position at Woongjin, Inc., it is not a strict requirement. However, proficiency in both languages will certainly enhance your ability to serve our diverse client base and aid in effective communication.

The salary for the Load Planner position at Woongjin, Inc. ranges from $24 to $26 per hour, depending on your experience and qualifications. We offer competitive compensation to acknowledge your hard work and dedication.

Preferred experience for the Load Planner role at Woongjin, Inc. includes background in freight forwarding, trucking, or 3PL logistics. Knowledge of shipping regulations and industry best practices will also be beneficial in ensuring compliance and efficiency in our operations.

When asked about tracking shipments, focus on how you use logistics software to monitor progress, communicate updates to clients, and proactively address potential delays. Highlight the importance of clear communication and documentation in your tracking process.

In response to a difficult customer inquiry, demonstrate your problem-solving skills by emphasizing how you listen actively to the customer's concerns, empathize with their situation, and provide a clear plan of action to resolve the issue quickly and professionally.

When discussing a logistics-related issue, come prepared with a specific example that showcases your critical thinking and communication skills. Walk through the steps you took, the challenges faced, and the positive outcome that resulted from your actions.

In talking about logistics management systems, explain the types of software you've used (like TMS or WMS), how you've utilized them for data entry, and how they helped improve efficiency and tracking in your previous roles.

Highlight your organizational skills by discussing your methods for prioritizing tasks, such as creating to-do lists, using time management tools, and communicating with your team to ensure that urgent matters are addressed promptly.

Discuss how collaboration with different teams, such as warehouse and sales, is essential in logistics for ensuring smooth operations. Give examples of how you’ve worked with others to resolve challenges and improve processes.

When addressing compliance with shipping regulations, explain your understanding of the rules applicable to your role, the steps you take to ensure documentation is complete, and how you stay updated with any changes in regulations.

Talk about your accuracy and attention to detail in data entry tasks. Provide examples of logistics software you’ve used, your efficiency in processing shipments, and how accurate data management contributes to overall operations.

In describing your communication with carriers, emphasize your approach to building relationships and maintaining open lines of communication to ensure timely pickups and deliveries. Include methods you use, such as regular check-ins or updates.

Share your passion for logistics, focusing on aspects such as problem-solving, customer service, and the satisfaction of ensuring that goods are delivered efficiently. Your enthusiasm should reflect your alignment with Woongjin, Inc.'s mission and values.