Shift Supervisor - Security

Encore Boston Harbor features 210,000 square-feet of gaming space including more than 3,000 slot machines and 240 table games. Situated on the Mystic River in Everett, Massachusetts, and connected to Boston Harbor, Encore Boston Harbor boasts 671 spacious hotel rooms, a spa, salon and fitness center, specialty retail shops, 15 dining and lounge venues and more than 50,000 square feet of ballroom and meeting spaces. The grounds feature a six-acre Harborwalk with pedestrian and bicycle paths that provide access to the waterfront, an event lawn, public art and ornate floral displays. It is the largest private, single-phase development in the history of the Commonwealth of Massachusetts.

The Encore Boston Harbor Shift Supervisor – Security will be responsible for coordinating security activity, monitoring security staff, maintaining security protection, which includes money transactions, public relations, assisting guests/customers and Team Members as needed, and maintaining order in both the interior and exterior areas of the property . Duties include, but are not limited to: maintaining processes, scheduling, and supporting department team members and maximizing opportunities for departmental success; maintaining all Encore Standards; and ensuring excellent guest and team member experience. 

JOB RESPONSIBILITIES:  

• Ensures all Encore Boston Harbor core values and property and department standards are implemented and applied.
• Directly supervise multiple Security Officers at various posts throughout the property.
• Observes the Security staff to evaluate and document their performance and correct any deficiencies observed.
• Ensure all keys, flashlights, radios and other security equipment is serviceable and properly cared for during the course of the officer’s shift.
• Knowledgeable of local laws concerning arrest and detention of suspected criminals detained on property.
• Ensure that posted Security Officers are provided relief.
• Assist management with creating and maintain work and vacation schedules.
• Enforces progressive disciplinary measure on staff members as necessary.
• Assumes Assistant Manager responsibilities during their absence.
• Notifies executive management, law enforcement or Investigations whenever an incident requires it.
• Ensure that all Security Officers under their supervision adhere to the personal presentation standards  and present a positive, courteous and professional image to guests.
• Ensures that all lost and found items are turned into the Lost and Found office as soon as possible but no later than the end of the shift.  

• Participates in short-and long-term departmental goals, objectives, policies, and operating procedures; monitors and evaluates operational effectiveness; effects changes required for improvement.
• Reports any unsafe conditions to the Assistant Shift Manager.
• Performs all duties of Security Officers as needed. 
• Actively contributes to the departmental performance, and the accuracy, confidentiality, and thoroughness of departmental policies and procedures; records and reports.
• Keeps informed of all new developments within the department.

• Effectively manages guest relations with patience, tact and diplomacy. 
• Manages multiple priorities simultaneously and meets deadlines, often in stressful and high-pressure situations.
• Must have the ability to promote positive, fair, and ethical relations with all team members and all Encore vendors .
• .
• Assumes responsibility of the shift operations in the absence of the Assistant Shift Manager.
• Analyzes security needs, estimate costs, and present proposals to the Assistant Shift  Manager.
• Works with safety as a priority, and follows department and company safety standards.
• Maintains relevant knowledge of industry through continuing education and training.

Performs any other job related duties as assigned by Security management.

JOB REQUIREMENTS: 

To perform this job successfully, an individual must be able to perform each job responsibility satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Age, Gaming and Certifications:

21 years of age or above.

Will be required to obtain and maintain a license issued by the Massachusetts Gaming Commission.

Must be able to acquire and maintain any licensing or active work cards required for this position at all times, to include an alcohol awareness card and valid driver’s license and CPR/First Aid certification

Education and/or Experience: 

High school or equivalent degree required.  Bachelor’s Degree in a related field or equivalent experience preferred.

A minimum of 3 years of progressively responsible experience in law enforcement, military, hotel/gaming loss prevention, special event or physical site security with 1 year in a supervisory capacity preferred.

• Must possess outstanding report writing, organizational, interpersonal and administrative skills, as well as excellent attention to detail.
• Due to the unpredictable nature of the hospitality/entertainment industry, this position must be able to work varying shifts, as necessary, to reflect the business needs of the company.

Requires general computer skills and basic knowledge of Microsoft Office: Word and Excel.

Language Skills:

Ability to read, analyze, and interpret documents, such as policy and procedure manuals, maintenance instructions, and other related documents.  Ability to respond to common inquiries from other employees or guests. Fluency in English required, second language a plus. Ability to write detailed instructions and correspondence.  Ability to effectively present information in one-on-one and group situations.

Mathematical Skills & Reasoning Ability:

Ability to compute basic mathematical calculations.

Physical Demands:

The physical demands described here are representative of those that must be met by the Team Member to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk and hear. The employee is also regularly required to stand, walk and sit for long periods of time and use hands to utilize objects, tools or controls. The employee is occasionally required to reach with hands and arms, and to sit, climb or balance, and stoop, stretch, bend, kneel, crouch, or crawl.

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Essential responsibilities include moderate physical ability such as lift or maneuver at least fifty (50) pounds. 

Work Environment:

The work environment characteristics described here are representative of those that exist while Team Members are performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The noise level in the work environment is typically moderate.  When on casino floor or some back of house areas, the noise level increases to loud. Must be able to interact with internal and external guests in a professional manner.

Wynn Resorts is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Wynn Resorts does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws confidential according to EEO guidelines.