Implementation Manager

As an Implementation Manager at Yuno, you will lead discussions with senior leadership on technical and product strategies, develop strong relationships with customers to understand their needs, and collaborate with development teams to customize our solutions. Your role will involve monitoring product integrations and ensuring client satisfaction while driving application health.

To qualify for the Implementation Manager position at Yuno, you should have a minimum of 4 years of experience in a technical account manager or integration engineering role within the fintech or payments industry. A solid understanding of web services like RESTful APIs and proficiency in at least one server-side language are essential.

Essential skills for the Implementation Manager role at Yuno include strong analytical and problem-solving skills, proficiency in web fundamentals (HTML, CSS, JavaScript), and expertise in server-side languages such as Golang or Python. Organizational skills are crucial for managing multiple projects concurrently.

At Yuno, the working environment for an Implementation Manager is highly collaborative and flexible, allowing you to work remotely from anywhere in LATAM. We believe in empowering our team members and creating a culture of innovation, making it an exciting place to grow your career.

As an Implementation Manager at Yuno, you will enjoy competitive compensation, a home office allowance, stock options, health plans regardless of where you are, and flexible days off. We also provide opportunities for professional and personal growth through various courses.

When answering this question, detail your previous roles involving API integrations, highlighting specific projects. Discuss your familiarity with RESTful and SOAP protocols and any challenges you faced, demonstrating technical proficiency and problem-solving skills that relate directly to Yuno's products.

In your response, outline your time management strategies, such as prioritizing tasks based on urgency and impact, using project management tools, and maintaining clear communication with stakeholders to manage expectations effectively.

Share a specific instance where you worked with a tech team, explaining the problem, your role in facilitating communication, the solution devised, and how it positively impacted the client’s operations, showcasing your teamwork and leadership skills.

Discuss approaches such as regular check-ins, gathering feedback, understanding customer goals, and ensuring prompt ticket resolution. Illustrate this with a brief example demonstrating your commitment to customer success.

Mention the relevant tools you use in your work, including API management tools like Postman and any programming languages you're comfortable with, particularly those mentioned in the job description. Tie in how these skills apply to the Implementation Manager role at Yuno.

You can discuss establishing clear timelines, using integration testing to catch issues early, and regularly updating clients on progress. Mention any metrics you track, ensuring you demonstrate a structured approach to integration management.

Emphasize the importance of active listening, quickly identifying the root cause of their dissatisfaction, and proposing proactive solutions. Discuss your commitment to transparency and follow-up to ensure client concerns are adequately addressed.

Bring up any specific project management methodologies you've used, such as Agile or Scrum, and discuss how you applied these frameworks to ensure timely deliverables and successful project outcomes for technical integrations.

Outline your approach in educating clients, including creating documentation, offering walkthrough webinars, and being available for Q&A sessions. Share an example if applicable, showcasing how you ensure clients are confident in utilizing your tools.

When responding, reflect on your passion for payments technology and your desire to be part of an innovative company. Mention what excites you about Yuno's mission and how your background makes you a great fit for contributing towards their goals.