Closet Factory Careers, Benefits, Review

Closet Factory has been and continues to be a multi-cultural environment and equal opportunity employer. We've always felt it's a strength of ours. We have found it best to develop our employees and promote them from within, providing an opportunity to anyone dedicated to developing their skills. We are committed to the development of our employees that provide our customers with an A experience.

Leading The Custom Closet Industry Since 1983

Our clients are unique, and so are their needs. No one knows that better than us. When it comes to creating personalized solutions that are smart, well organized, and satisfy their design sensibilities, we believe the process begins with a partnership between the client and our designers. We call this process the art of organization in which we unlock a space's potential through this collaborative effort, helping people transform their homes and routines into organized storage havens.

We design with best practices and build with the highest quality materials. Once a design is purchased, the process to transform a space from concept to reality begins with Closet Factory's craftsmen going to work using state-of-the-art machinery, fabricating each component to match the precise specifications of the design. Then, working as a team, every department prepares each piece of custom cabinetry with meticulous attention to detail. And we do it all at the local Closet Factory franchise using materials from local vendors and our preferred national suppliers.

Our clients rest assured that their design progresses through the different manufacturing stages scrutinized for precision, getting the product ready for the installers to build the custom storage system at their home. Then, come installation day, the installers do their work with the utmost care to ensure the outcome is a beautifully built personalized solution that exceeds client expectations. And just like that, the Closet Factory system is ready for the client to enjoy.

So whether you work at one of our locations in Los Angeles, New York, or somewhere between, you will find the same high-grade closet materials, highly trained designers, and excellent craftsmanship that defines the Closet Factory brand.

Great Product In High Demand 

When we started Closet Factory became a leader in the custom closet and the home organization industry by only offering a floor-based closet system instead offering what everyone else did – a wall hung system. Why? Because when you use high quality materials a closet is heavy and as soon as you add clothes it becomes too much weight to hang on a wall. That crucial and fundamental decision backed by sound engineering became the foundation for the changes that revolutionized the closet industry.

It also was much better for clients. Instead of the limitations of a wall-hung system, a system that sits on the floor allows a client to full adjustability so that the closet can change over time as clients needs change. That means that a closet only needs to be installed once. As life changes affect the wardrobe, shelves can be moved, hanging can be increased, drawers can be added or other adjustments can be made to accommodate the change.

Today, we are still in that leadership position, offering innovative designs in more than 50 independently owned franchise territories across the United States. We have always had a “can do anything” attitude and understand that the style of custom closets is just as important as the organization. We offer more colors, accessories and finishes so our clients have the most choices when they use us.

And don’t stop at closets. We help clients organize their entire home. We specialize in home offices, entertainment centers, garage systems, pantries, bookshelves, wall beds, wall units, libraries, mud rooms, children’s spaces and more. Our goal is to improve our client lifestyles while giving our designers and installers continuous career growth, steady work and increased earning potential. This is true in each one of our locations across the country. As locations expand and new franchises open, employees of our network can easily transition laterally to another franchise or find advancement as one's life path or interests change. 

Collaborative Closet Design Offering

We always want our clients to feel comfortable and get an appointment that is convenient for them. We offer three different ways to work with a Designer. Clients can select virtual, in-home or a hybrid of the two methods. No matter which type of appointment they choose, they will be working with one of our certified Designers that have graduated from our training program.

Collaborative Closet Design Success 

We believe strongly that the best closet is one that has been designed with a client – not for a client. There is a huge difference. The way we work with our customers is to listen to what they want. We train every Designer the questions to ask and how to deeply listen to everything a client is saying so we can arrive at the perfect design. Yes, it is more time-consuming than just designing something quickly or trying to minimize the design to make the price lower. Our focus is on what is best for each person so that they end up with want they want rather than what we think they want.

We are different than our competitors. When we say we are custom, we are truly custom. That means that we take everything to the next level. Not only do we have more selections of solid, textured and woodgrain melamine, but we offer custom-stained wood and painted finishes. We also stay on the cutting edge of trends in interior design offering Modern, Traditional, Contemporary, Asian Fusion, French, Rustic and Shaker styles. No wonder we are the company used by highly regarded builders, interior designers and architects. 

Here is how our collaborative process works: 

The first step is to understand the goals the client has for the space. The Designer will get to know what each client likes, how they want to store their clothes, what look do they want and how do they want to feel every time they use that space. This is essential to create the perfect design. Requests from clients range from increasing space to store more items, showcasing an amazing shoe collection, focusing on getting organized or creating a boutique feel. The fact that we can match cabinets in the home opens a whole world of choices and options.

Once the Designer measures and takes an inventory of the items stored in the space, the design of how everything will be organized starts to form. The Designer and client work together discussing where everything will be placed and what to do with the extra room. The Designer will either draw the design by hand or use design software what the space will look like so the client can visualize how the area will be transformed.

The last part is a collaboration on style. The client gets to select the materials, accessories and different elements to add to make the space one-of-a-kind and something that will fit with the décor of the home. The entire process is fun and leaves many clients dreaming of their installation day when all of the planning will come to life.

We Offer Amazing Career Opportunities

At Closet Factory, it’s our people who make the difference. 

Our team of dedicated, inventive, and loyal employees contribute to making Closet Factory a continually growing success nationwide. The company’s Complete Client Care™ program embodies our philosophy toward our customers. Each member of our team strives to exceed every client’s expectations by giving them the best buy experience ever. This is our philosophy and our goal. 

We hire individuals who share our ideals – people who love helping people, enjoy working as a team and are passionate about what they do. We provide those who join us with a working environment that is rewarding and encourages each individual to perform at his or her best. We invest in training programs that teach everything there is to know about each position. In fact, our training has been rated the best in the industry.

Because we are growing so rapidly, we have career opportunities with the following positions:

Design Consultant 

Our Designers are social people that enjoy organization and working directly with homeowners. They transform various spaces in client homes into intelligent, attractive and functional organizational works of art. No matter what space in the home a client wants to transform, Designers work with the client sharing ideas, looking at samples and designing the perfect solution. 

There is no need to have a background in design because we have incredible training to teach anyone how to create style and solution-oriented designs while learning to act as a professional organizer and project manager. The key to success is to listen to clients and understand how they want to use the area. We offer a complete training program from introductory to advanced with ongoing training to keep everyone up to date with the latest in design trends, innovation, style and newest accessories. Each Designer learns to take a whole-house approach unique to our industry and how to remove obstacles to achieve desired income and career goals.

Designers can work full or part-time and have flexible schedules that work for them. We offer pre-set appointments from the company 7 days a week to offer clients convenient times to meet with us. Designers also generate repeat and referral leads from happy clients, social media, industry professionals, and other sources that appeal to them. It is a rewarding career with unlimited earning potential.

Customer Service Coordinator 

Customer Service Coordinators are at the heart of our business. They are responsible for coordinating the Designers' schedules, booking appointments for clients to meet with Designers, processing paperwork, running payments and setting installation dates. Every office is fast-paced with a lot of activity and is very rewarding. Days can seem to fly by as there are a lot of tasks to perform, reports to run and people to talk to on the phone.

The most important experience to have is a background in customer service and a willingness to learn. We look for creative and innovative individuals who are hard-working, can manage multiple functions simultaneously and are disciplined in how they approach their jobs. Due to the tremendous growth, we are experiencing, we are looking for people that like to be an integral member of the team That can follow our processes and is interested in adding his or her ideas of how we can improve.

Installers 

The position of Installer is critical to the outcome of a successful project. We are looking for people that have a background in cabinet installation, finish carpentry or want to learn. It is important for everyone to be comfortable using or learning to use power tools and have the ability to pay attention to details. We have a complete training program that allows individuals to master the skills needed to install everything from the simplest closet to the most intricate entertainment center. 

For a typical day, our installers arrive at our Factory in the morning and drive to a customer's home in one of our company vans. The first step is to meet the customer, assess the space where the cabinets will be installed and review the designs asking the client any open questions. After unloading the cabinet pieces, the project is installed. Final touch-ups and cleaning everything thoroughly is next followed by showing the customer how everything works and getting their signature that the job is complete.

Some installers work in pairs while others work on their own. The company provides a company van and the tools needed to perform the job. Every installer interfaces with the office and manager throughout the day. The position of Installer is best seen as a career move because the more one masters the skills, the higher the income potential becomes.

Factory Worker 

Every location has its own factory where we take the plans from each Designer and custom manufacture the pieces for the project. We do not create prefab systems, and our methods enable us to produce our systems efficiently. We use state-of-the-art equipment ranging from CNCs down to hand power tools for extremely special items. Most of our projects are made in the 32mm system and range from simple closet systems to ultra-custom cabinetry with custom finishes. 

There are different positions needed for the Factory from people good with design software to others who like to create with their hands. The people in the factory work as a team to get jobs ready for installers projects to assemble in clients’ homes. Everything made must be of the highest quality and be checked as it moves from station to station. The people in the Factory are training in multiple areas increasing their experience over time and carving a path for advancement.

Management and other positions are listed in our job postings and website career page. We encourage everyone to look and take the next steps!