Customer.io Careers, Benefits, Review

Customer.io is a leading company in the marketing automation industry, specializing in delivering personalized and relevant messages across web and mobile platforms. With a focus on utilizing real-time data, Customer.io helps businesses connect with their audiences more effectively by sending the right message at the right time. Whether it’s an SMS reminder, an onboarding email, or a targeted push notification, Customer.io's robust platform empowers companies to automate and manage all aspects of their product messaging.

The platform is designed to give tech-savvy marketers the control and flexibility to create and send data-driven communications, from newsletters to transactional and behavioral messages, all within a single, integrated system. Headquartered in Portland, OR, Customer.io operates as a globally distributed, remote-first company with a diverse team of 180 people across 36 countries, dedicated to helping businesses enhance user engagement and optimize their marketing strategies.

LIFE AT CUSTOMER.IO

Joining the Customer.io team means becoming part of a dynamic and impactful company that is dedicated to delivering exceptional customer outcomes. We are constantly on the lookout for passionate, curious, and empathetic individuals who are eager to contribute to our growing success. At Customer.io, you’ll collaborate with a talented group of professionals who are driven to make a difference, all while working in a globally distributed, remote-first environment.

CULTURE AT CUSTOMER.IO

Our work culture is centered around our customers, and we believe in empowering our teams to do their best work by removing barriers and providing access to the latest technologies and tools. As a member of the Customer.io team, you’ll be part of an inclusive workplace where everyone is respected, valued, and celebrated. We challenge ourselves to grow, learn, and strive for excellence, finding innovative ways to build community and drive impact, even as a remote company.

Our core values—Empathy, Transparency, Responsibility, and Awkwardness—guide how we work together and serve our customers. These values shape our culture, fostering open communication, accountability, and a celebration of uniqueness within our team.

PERKS & BENEFITS AT CUSTOMER.IO

In addition to competitive salaries, Customer.io offers a comprehensive benefits package designed with a people-first approach. From fully covered health insurance for you and your family to generous PTO, parental leave, and a professional development budget, we ensure our team members are supported in every aspect of their lives. Whether you’re working from home, a co-working space, or traveling for company meet-ups, you’ll have the resources and flexibility to thrive at Customer.io.

PROS OF WORKING AT CUSTOMER.IO

• Great Benefits: Customer.io offers a comprehensive benefits package, including 100% coverage for medical, dental, and vision insurance for employees and their families, as well as other perks like a remote work stipend, professional development budget, and unlimited PTO.
• Supportive Culture: The company has a strong and positive culture that is frequently praised by employees. The team is described as amazing, with a collaborative and inclusive atmosphere where everyone is encouraged to bring their authentic selves to work.
• Remote-First Flexibility: Customer.io is a globally distributed, remote-first company, providing employees with the flexibility to work from anywhere. The company supports this with generous stipends for home office setup and coworking spaces.
• Growth and Development Opportunities: With a focus on professional growth, Customer.io offers a professional development budget, regular feedback, and opportunities for career progression, making it a great place for continuous learning and skill enhancement.

CONS OF WORKING AT CUSTOMER.IO

• Limited In-Person Interaction: While the remote-first approach provides flexibility, some employees have found that limited travel and in-person interaction can make it challenging to build strong connections with new team members.
• Potential for Isolation: Working remotely can sometimes lead to feelings of isolation, especially for those who thrive on in-person collaboration. Although Customer.io strives to build a connected and supportive remote culture, the lack of physical presence can be a downside for some.
• Adjustment to Remote Work: For those who are not used to working remotely or who prefer a traditional office setting, the transition to a fully remote environment at Customer.io may require significant adjustment.
• Communication Challenges: Despite efforts to maintain transparency and open communication, the distributed nature of the team can sometimes lead to delays in communication and difficulties in coordinating across different time zones.

🗨️ What makes you excited about working for Customer.io?

🗨️ Talk about your work experience.

🗨️ Tell me about your background.

🗨️ How do you collaborate with your peers?

🗨️ Tell me about a time you've failed.

🗨️ Tell me about a time you went above and beyond.

🗨️ What mentor was the most influential?

🗨️ When have you implemented constructive criticism.

🗨️ When did you receive a piece of feedback and how did you implement it?

🗨️ Describe how you would raise the bar.