Gainsight

Gainsight is committed to all humans. As a human-first company, we are committed to diversity, equity, inclusion, and belonging for all. Our Teammate Resource Groups (TRG) support everything, from our LGBTQIA and BIPOC Gainsters to new parents, neurodivergent and more. You belong here and we make sure you know it from day one.

TRG’s are teammate led, self-directed voluntary groups that offer opportunities to network internally, to attract and maintain a diverse Teammate base, to provide the inclusion of ideas and solutions, and to create opportunities for mentoring and career development.

Ellevate

To help attract, retain, and grow female talent at Gainsight.

Mission: To shape and sustain an inclusive culture at Gainsight where women thrive. Ellevate is a community for networking, education, mentorship, and professional development for Gainsight women, and allies of all genders, across the globe

Spectrum

All encompassing space for LGBTQIA Gainsters, and to represent the interests of LGBTQIA Gainsters, and support Gainsight’s overall diversity, equity, inclusion and belonging goals. 

Vision Statement:  Contribute to diversity and inclusion by advocating for the workplace right and wellbeing of marginalized people, educate ourselves and our coworkers on LGBTQIA experiences, and celebrate these experiences because inclusion does not just mean tolerance.

Create simple visibility, so people know that people like us are their coworkers, not just theoretical people out in the world. Impact people who live in areas of the US and the world where it's more likely for someone to say/believe "I don't know any LGBT people."

Mind Matters

To foster DE&I of both neurodiverse Gainsters and Gainsters with mental health challenges by 1) promoting awareness and understanding, 2) fostering community, and 3) advocating for proactive burnout prevention policies.

Awareness and Understanding - Promote awareness and understanding both org-wide and at a leadership level

Fostering community - Provide a community of support and collaboration for Gainsters facing mental health and/or neurodiversity challenges (whether or not there is a clinical diagnosis) and demonstrate that they have pathways to success available at Gainsight

Advocating for proactive burnout prevention policies - Support burnout prevention efforts individually, and at the org level.

BIPOC

The Gainsight BIPOC (Black, Indigenous, People of Color) TRG provides people of color and allies who align with our mission and collective cultures, a support network that aims to foster an inclusive and diverse workplace. We will seek to uncover and identify civil injustices in and outside of the workplace. Through collaborative education and engagement while remaining human first we will ensure underrepresented groups feel seen, respected and have a voice in Technology.

Vision Statement : BIPOC TRG will work to further the mission and values of Gainsight, represent the interests of those who identify Black, Indigenous, or a person of color, and support Gainsight’s overall diversity, equity, inclusion and belonging goals with a focus on ensuring underrepresented groups feel seen, respected and have a voice in Technology.

The Gainsight BIPOC (Black, Indigenous, People of Color) TRG provides people of color and allies who align with our mission and collective cultures, a support network that aims to foster an inclusive and diverse workplace. We will seek to uncover and identify civil injustices in and outside of the workplace. 

Parents at Gainsight

Life as a working parent is incredibly fulfilling, but it isn't always easy. Parents at Gainsight is a group where we come together to help, guide, support and learn from each other.

Vision Statement:  Parents at Gainsight will work to further the mission and values of Gainsight, represent the interests of parents, and support Gainsight’s overall diversity, equity, inclusion and belonging goals.

Life as a working parent is incredibly fulfilling, but it isn’t always easy. Parents at Gainsight is a group where we come together to help, guide, support, and learn from each other.

Greensight

To be living proof that we can win in business while being planet first.

Vision Statement: Greensight will create a supportive community of Gainsters committed to leaving the world a better place than we found it through education, sharing of ideas/best practices and bold action to help shape sustainability efforts at Gainsight. Greensight will work to further the mission and values of Gainsight, represent the interests of environmental sustainability, and support Gainsight’s overall diversity, equity, inclusion and belonging goals.

Mission: Greensight is an interest group with focus on environmentalism and waste reduction. Our mission is to spread awareness, promote activism, ensure compliance with Vista Equity Partner's ESG plans, and encourage other incremental changes to reduce waste and pollution in our regular operations and special events. Greensight will be a platform for change through serving the interests of all our stakeholders — employees, customers, partners, communities and the environment.

Gainsight is Committed to Success For All - Our Customers, Our Employees, Our Community and Our Partners

WE’RE THE CUSTOMER SUCCESS COMPANY
For decades, businesses have used data to drive customer acquisition. Now, we’re changing the game for those businesses by helping them leverage the power of customer data to manage at-risk customers and grow the lifetime value of healthy ones. Gainsight helps businesses gain insight into:

• CUSTOMER LIFECYCLE
  Customer Success strategies are not one-size-fits-all. Monitor and engage with a variety of customers.
  
• RISK MANAGEMENT
  Use big data analytics to monitor customer health according to sales data, usage logs, support tickets, and more.
  
• VALUE DEMONSTRATION
  Keep your customers loyal by helping them understand the value your products and services provide.
  
• EXPANSION AND ADVOCACY
  Find your biggest fans and identify accounts ripe for additional sales.
  
• CROSS-FUNCTIONAL COLLABORATION
  Improve team and task coordination, track business outcomes, and streamline operations
  

OUR CULTURE IS A CUT ABOVE THE REST

At Gainsight, we reject the idea that work and life are mutually exclusive. Our team members are passionate about what they do, and we strive to create an environment that brings that passion to life. We’re a diverse, brilliant, quirky group of people united by five core values:

The Golden Rule

• We believe in treating people the way we would want to be treated.

Success for All Stakeholders

• We believe in a tireless pursuit of balancing success for our customers, teammates, families, investors, and community.  

Child-like Joy

• We believe in bringing the inner child in us to work every day.

Shoshin 

• We believe in a beginner's mind.

Stay Thirsty

• We believe in a totally internally-driven strive for greatness.

SEE OUR CHILD-LIKE JOY IN ACTION!

Gainsight's Diversity & Inclusion Mission Statement 

Our Purpose:

"To be living proof that you can win in business while being human first."

Mission and vision statement:

Gainsight's Diversity & Inclusion mission is to live up to our company's purpose. We seek to build a diverse and inclusive team that fosters an environment where each teammate feels empowered to bring their unique differences to work and achieve their full innovative potential. In this environment, we will make the business stronger, enabling us to truly win in business while being human first.

With diversity and inclusion at the forefront of Gainsight's core values, we strive to promote a culture that celebrates diversity and inclusiveness at Gainsight regardless of, but not limited to race, gender, sexual orientation, family status, religion, ethnicity, national origin, physical disability, veteran status, or age. 

We strive to:

• Act as a globally inclusive and bias-free company.
• Attract and retain the world’s best talent by increasing the diversity of our talent pool.
• Promote an inclusive environment through teammate development and networking.
• Leverage the power of diversity to unlock insight into the needs of our teammates, customers, and community.
• Make diversity and inclusion everyone’s responsibility.
• Actively support self-worth, offer opportunities for positive intergroup connections, and encourage and reward pro-equality norms.
• Create a space where no one feels the need to edit their identity.

Our 2019 goals:

• Diversity hires & promotions:
• 50% of total (US)
• 25% of total (India)
  
  

Representative by Gender - Total 

Representation by Gender - India

Representation by Gender - North America & EMEA

Representation by Gender by Team - Total 

Representation by Gender by Team - India 

Representation by Gender by Team - North America & EMEA 

"Nobody can do everything, but everybody can do something." 

                                                                         - Max Lucado, America's bestselling inspirational author

Gainsight Gives is a volunteer program at Gainsight where we provide our teammates the opportunity to give back to their local communities. All our offices from across the globe dedicate two days annually to 24-hours of community success. Some of the organizations that we have dedicated our time to are Rise Against Hunger, Greater Boston Food Bank, Ronald McDonald House of Charities, Habitat for Humanity, Sri Keerthana Foundation, New Pathways for Youth, SPCA, and many more!