Intradiem
Intradiem stands out as the sole provider of comprehensive Intraday Automation solutions tailored for frontline workforce environments such as Contact Centers, Back Offices, and Retail settings.
Caring Company, People-First, Thoughtful People Leaders
Pros
For almost three years now, my time here has constantly reaffirmed why this place is such a great place to work. Managers across the board exhibit a blend of thoughtfulness and dedication, prioritizing both their team members and the projects they lead. Our compensation structure is truly remarkable, with both quarterly and annual bonuses. Last year, we even hit over 100% of our annual targets, reflecting the company's success. The quarterly bonuses are based on your own goals, which feels fair and makes me feel like I'm actually making a difference. Pay is solid, better than industry standards, and our benefits keep getting better. Plus, being fully remote is another outstanding benefit. Coupled with the chance to gather for All Hands events—recently in Nashville and upcoming in Austin—adds another layer of job satisfaction. I really appreciate that the company has had no layoffs, especially in the last few years with everything going on in the world and economy. It’s an obvious sign that we have excellent leadership that puts people first and understands how to manage company finances responsibly. It's not always smooth sailing (there are challenging situations and people wherever you work), but the way everyone at Intradiem deals with tough times is commendable. People First, Freedom with Responsibility, our values – the culture here sets us all up for success and provides standards that we all strive to meet. As well as shows each person how they impact each other and the company overall. This is the most strategic, thoughtful, and well-run company I’ve encountered in my career.Cons
I really don't know what a con would be. Cons do exist, of course, but the company kicks off each quarter with a recap and a plan for each department moving forward so we're all actively aware of what's going on and how "cons" are being resolved. Very thoughtful and proactive leadership and people overall.Top Workplaces - Culture Excellence Awards, Top Workplaces, 2023 2023 Top Workplaces - Technology, Top Workplaces, 2023
Intradiem believes technology should be used to empower workers, not replace them. Our patented, AI-powered contact center automation technology integrates with WFM, ACD, and other systems and processes their data output in real time, revealing unused capacity that can be redirected to its most productive use. Through real-time monitoring of schedules, call volume and workflow, Intradiem delivers unprecedented call-handling support and identifies opportunities to deliver breaks, training, and other time-sensitive tasks within the flow of actual conditions. We help contact centers boost operating efficiency, enhance agent engagement, and improve end-customer experiences while delivering concrete savings and same-year investment return.
An interesting thing happens when you build a people-first culture. People start giving you awards for being a great place to work. We're proud to have received the following recognitions.
Intradiem Awarded Frost & Sullivan's 2024 Global New Product Innovation Award for Reducing Contact Center Agent Burnout with Its Advanced AI Solutions
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