Neighborly®

Like most companies, Neighborly has an official mission statement and vision; however, unlike other companies, we also have a Code of Values that each employee is urged to follow and know by heart and with heart. The Code of Values serves as a set of universal guidelines by which we strive to adhere, from the bottom of the organization all the way to the top. In fact, any meeting of three or more employees of Neighborly begins with a reciting the Code of Values.

Respect

• Treating others as we would like to be treated.
• Listening with the intent to understand what is being said and acknowledging that what is said is important to the speaker.
• Responding in a timely fashion.
• Speaking calmly and respectfully, without profanity or sarcasm.
• Acknowledging everyone as right from their own perspective.

Integrity

• Making only agreements we are willing, able and intend to keep.
• Communicating any potentially broken agreements at the first appropriate opportunity to all parties concerned.
• Looking to the system for correction and proposing all possible solutions if something is not working.
• Operating in a responsible manner: "Above the line…"
• Communicating honestly and with purpose.
• Asking clarifying questions if we disagree or do not understand.
• Never saying anything about anyone that we would not say to him or her.

Customer Focus 

• Continuously striving to maximize internal and external customer loyalty.
• Making our best effort to understand and appreciate the customers' needs in every situation.

Having Fun in the Process!

Neighborly has two headquartered locations. Our first headquarters is located in Waco, Texas, and our new location is in Irving, Texas. Check out this video that gives a sneak peak tour of our new Irving office!

The Team Behind Neighborly®

Meet the professionals who continue to help us remain an excellent and relevant service-based franchise company. With 29 brands, Neighborly is the world’s largest franchisor of home service brands. 

Corporate Leadership 

• Mike Bidwell - Chief Executive Officer 
• Mary Kennedy Thompson - Chief Operating Officer
• Jon Shell - Chief Financial Officer 
• Amer Waheed - Chief Technology Officer 
• Roger Chacko - Chief Strategy & Markeing Officer
• Brad Stevenson - Chief Development Officer 
• Doug Rogers - Executive Vice President, Neighborly General Manager 
• Grayson Brown - Executive Vice President & General Counsel 
• Brian Petranick - Group President 
• Jeff Meyers - VP International Operations 

North American Brand Leadership 

• Steve Butler, President - Portland Glass 
• Josh Sevick, President - The Ground Guys 
• Matt Kunz, President - Five Star Painting® & ProTect Painters® 
• Doyle James, President - Mr. Rooter 
• Jeff Pepperney, President - Real Property Management 
• Brad Roberson, President - Glass Doctor 
• Vera G. Peterson, President - Molly Maid 
• David Flax, President - Window Genie 
• Ron Shimek, President -Mr. Appliance 
• Jeff Palla, President - Mr. Handyman
• Steve Truett, President - Aire Serv 
• Joel Worthington, President - Mr. Electric 
• Lou Schager, President - Mosquito Joe 
• Jason Kapica, President - Dryer Vent Wizard 
• Josh McCormick, President - HouseMaster 
• Andy Pittman, President - ShelfGenie 
• Mike Brickner, President - Precision Door Service 

At Neighborly, one of our core values is to have fun in the process. Here is a video taken on EnRICHment Day 2022. 650 Neighborly associates gathered at the Irvine Convention Center to get ready for the year ahead!