Observe.AI
Observe.AI is a leading provider of a conversation intelligence platform for boosting contact center performance by maximizing agent performance, pinpointing new revenue and coaching opportunities, and up-leveling quality assurance and compliance.
Startup Dreams
Pros
- True startup, there are a ton of unknowns which most of the time creates an environment for a business owner mindset - The product (past, current and future) is world-class - The people here are fun and inspiring to work with (I've made and maintain close friendships with folks I've met at OAI) - We're literally defining a new market which is a rare/awesome opportunity - Our clients are great people tackling big problems, we're true advisors - The pace of work is fast which is exciting for me - I get to be my whole self at work - who I am at home is who I am at work - The executive team is very solid - For all the pain points this start up experiences, it is (rapidly) increasing it's trajectory positively - This is THE contact AI center company (we have a very unique and compelling position in the market) - I'm growing as a person at Observe.AICons
- True startup, there are a ton of unknowns which occasionally is daunting and scary. It's easy to become fully invested here, so not detaching from it at times has created anxiety for me - Career and promotional paths across functions are vague - Any job across any function is demanding, not a con for me personally but have heard this as a core theme with other folks. If you don't have the mindset of enjoying being (appropriately) challenged/pushed to achieve your best then OAI is likely not for youObserve.AI is the fastest way to boost contact center performance with live conversation intelligence. Built on a 30 billion-parameter contact center large language model (LLM) and the most accurate Generative AI engine in the industry, Observe.AI uncovers insights from 100% of customer interactions to maximize frontline team performance and drive outcomes across the business, from more sales to higher retention and better compliance. Leading companies like Accolade, Pearson, Public Storage, and 2U partner with Observe.AI to accelerate outcomes from the frontline to the rest of the business.
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