SupportNinja Careers, Benefits, Review

We’re obsessed with growth
From enabling companies to flourish, to helping careers bloom.

Created in 2015, we founded SupportNinja to help successful companies solve for scale. By connecting your team with a wider world of talent, you’ll be able to free up resources, extend capacity, and accelerate growth.

It starts with putting our people first

Our culture is built on a foundation of taking care of our own, investing in continued education and wellness, and developing skills, because we know you can’t pour from an empty cup. The natural result? You and your customers are well taken care of.

21.4%
Annual Attrition Rate
vs. an industry average of 40.3%.*
*NICE attrition to retention global survey, 2021

42%
Employee Referrals
Nearly half of our Ninjas join as internal referrals.

66+
eNPS
On a scale of -100 to +100, the overall eNPS average is 12.*
*Employee Net Promoter Score: What You Need To Know, Perceptyx, 2020

We Value Our People First
We lead with empathy and take care of one another.

We Stay Humble
Caring and committed, we grow with intention and partner with dedication.

We Improve Daily
Relentless and persistent, we pursue improvement for its own sake.

We Embrace Compassionate Candor
We believe that clarity and kindness are twin virtues.

We Live Joyfully
We know a sense of fun is not a distraction. It’s central to our culture.

Our community goes beyond the office

Our care for people extends beyond our clients and employees. We support a local orphanage in the Philippines by helping to provide the necessary food, medical and learning programs for all of the children.

Our people are people people.
Start your career with SupportNinja.

Our people understand customer service because they too are customers. They are consumers, parents, students, veterans and small business owners. Who better to serve a customer than a customer themselves.

A fun-forward culture

Our passion for growth is fueled by our culture. Here, culture isn’t an empty promise on a website. We’ve cultivated a playful and encouraging atmosphere because we know that positivity catches on. We grow because we’re having fun.

Opportunities that evolve for you

Working with SupportNinja isn’t meant to be perfect. In a world as fast-paced as ours, there will be roadblocks and challenges. We acknowledge and support your unique journey towards your own goals.

A wider world of possibilities

With our global footprint, we’ll help you see further. Being with a global team extends your view across zones and languages—which means exposure to a wider variety of of culture and learning possibilities.

We scale our growth through diversity. It’s time to work with a multinational company.

WHERE WE OPERATE

The Philippines
We have two offices in the Philippines: The Sanctum, our newest office in Metro Manila, and The Hideout in Clark. Combined they offer about 950 seats.

Remote
Launched in late 2021, our remote initiative has been growing. From the United States to the Philippines, you can find a Ninja.

United States
Our new SupportNinja headquarters and office is located in Dallas, TX. It has approximately 17,000 sq. ft. or 1500 sq. meters of space and 128 seats for onsite Ninjas.

And remote * All over the world