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08/21/23 - Temporary - Medicare Licensed Supervisor image - Rise Careers
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Job details

08/21/23 - Temporary - Medicare Licensed Supervisor

Overview:
Responsible for supervising activities of assigned client operation team to ensure quality performance, in-depth product knowledge, and adequate staffing in order to exceed the client's goals and objectives; oversee the activities of assigned staff employees by ensuring the function is efficiently performed in a quality-oriented environment reflecting the West values; ensure staff employees receive continuous development training after initial training has been completed in order to improve ability to service the client; assist with identifying areas where additional training is needed based on performance of assigned staff employees
Responsibilities:

Client Operations Functions

  • Responsible for supervising activities of assigned client operation team to ensure quality performance, in-depth product knowledge, and adequate staffing in order to exceed the client's goals and objectives
  • Ensure the availability of staff to answer procedure and product related questions in a timely and accurate manner ensuring adherence to departmental policy and procedures
  • Review available resources throughout shift, including productivity and call volume reports, to accurately maintain staffing efficiency
  • Know and support approved departmental and corporate policies relating to business procedures, philosophies, and conduct, ensuring that all efforts are made to meet or exceed Company goals
  • Monitor weekly employee attrition for assigned team to ensure it is at or below goal
  • Ensure reports are created, printed, and distributed in a timely and accurate manner
  • Ensure consistency in the implementation and enforcement of operational policies/procedures within assigned areas of responsibility

Employee and Personal Leadership Development

  • Coach, develop, and mentor subordinates to achieve quality performance while continuing to develop personal management skill necessary to lead staff and handle unique management challenges
  • Promote employee development by establishing performance measures that encourage employees to excel
  • Continually assess personal management skills determining strengths and developing a plan to address areas for growth
  • Participate in the development of strategies to find optimal solutions to compensate, attract, and retain the talent necessary to achieve established goals and objectives
  • Assist staff with establishing and attaining career development goals
  • Ensure that employee training is effectively conducted for all positions throughout assigned area of responsibility
  • Conduct appraisals and performance reviews
  • For staff located within the United States ensure compliance with Equal Employment Opportunity/Affirmative Action (EEO/AA) guidelines
  • Comply with individual country employment laws and regulations based on location of staff
  • Review and recommend suggestions to management when updates to job descriptions are required as responsibilities change

Staff Leadership

  • Oversee the activities of assigned staff employees by ensuring the function is efficiently performed in a quality-oriented environment reflecting the West values
  • Ensure staff employees receive continuous development training after initial training has been completed in order to improve ability to service the client
  • Assist with identifying areas where additional training is needed based on performance of assigned staff employees
  • Prepare and conduct timely performance appraisals of direct reports
  • Maintain current performance information for assigned staff employees
  • Coach, train, and develop subordinates to achieve quality performance
  • Participate in monthly roundtable sessions with staff employees to gauge morale and make recommendations to management to ensure the cohesiveness of the team
  • Supervise development of employee appreciation and recognition programs and activities for team

Problem Resolution

  • Proactively oversee the activities involved in quality resolution of problems related to area of responsibility
  • Respond with a sense of urgency to problems escalated to employee's level
  • Escalate to supervisor any situation outside the employee's control that could adversely impact the services being provided
  • Place the highest priority on providing quality client service by overseeing all activities of staff, ensuring the unique needs of clients are met
  • Ensure quality resolution and thorough and accurate documentation of clients issues
  • Provide analysis and feedback to management staff and appropriate departments regarding recurring problems, recommending improvements aimed at reducing future occurrences of problems
  • Participate in creating, administering, and continuously updating procedures for resolution of all related issues

Team Interfaces

  • Establish and maintain a professional relationship with team members and department contacts
  • Cooperate with team members to meet goals or complete tasks
  • Escalate work flow and communication issues to supervisor
  • Treat all internal/external customers and team members with dignity/respect

Mental and Physical Requirements

  • This position will be exposed mainly to an indoor office environment and will be expected to work near or around computers, telephones, and printers
  • The nature of the work in this position is sedentary and the incumbent will be sitting most of the time
  • Essential physical functions of the job include typing, grasping, pulling hand over hand, and repetitive motions to utilize general computer software/hardware continuously throughout the work day
  • Essential mental functions of this position include concentrating on tasks, reading information, and verbal/written communication to others continuously throughout the work day

Related Duties as Assigned

  • The job description documents the general nature and level of work but is not intended to be a comprehensive list of all activities, duties, and responsibilities required of job incumbents
  • Consequently, job incumbents may be asked to perform other duties as required
  • Also note, that reasonable accommodations may be made to enable individuals with disabilities to perform the functions outlined above
  • Please contact your local Employee Relations representative to request a review of any such accommodations
Qualifications:
Applicants for this job will be expected to meet the following minimum qualifications. Education
  • High School or GED diploma required
  • Bachelor's degree from an accredited college or university with major course work in business administration, marketing, or a related field preferred. Equivalent work experience in a similar position may be substituted for education requirements
Experience
  • Minimum of one year in operations, sales, customer service, business administration, health care required, based on assigned area
  • Minimum of one year supervisor or team lead experience preferred
Other
  • Basic knowledge of MS Word, Excel required
Salelytics is striving for a diverse workforce. We encourage Women, Minorities, LGBTQ Community Members, and Veterans to apply. We are an equal opportunity employer and do not discriminate based on Age, Race, or Sexual Identity/Orientation.
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CEO of Salelytics
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Scott Krueger
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2 jobs
TEAM SIZE
DATE POSTED
August 5, 2023

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