Account Manager

The 1000heads Account team is a proud, powerful collective of Social Media obsessives, experts managing clients relationships. You will work closely with a whole host of departmental specialists, from Creative, Insights, to Design, to Strategy to deliver transformational social-first work for our clients.
Salary: 70-85k

Role 

We are looking for an enthusiastic, solution-oriented account manager with strong interpersonal and organizational skills. Playing equally significant internal and external roles, the successful candidate will join as an integral member of this high-profile team and will balance priorities cross-department to deliver high quality work. 

• Consistently developing innovative and creative ideas and solutions for client campaigns
• Handles IRL and virtual event activation
• Building client relationships; listen and understand individual client requirements and consistently meeting if not exceeding their expectations;
• Developing a clear understanding of your clients’ brand(s), category and customers
• Monitoring and understanding your clients’ markets; be aware of market issues and competitive activity
• Keeping clients informed; ensure reports are on time and are kept in a central location so the rest of the team can locate if necessary
• Assisting in creating project briefs; briefing in and working with members of the wider team to develop an idea, strategy or campaign tactic; presenting and selling that idea to the client
• Working with Project Managers to develop effective project plans and project specification documents
• Producing accurate costs estimates, and ensuring they are signed off by Account Director and the client before work proceeds
• Ensuring all billing is completed on time
• Ensuring that campaigns run to agreed client budgets and clients approve all expenditure before it happens, particularly unexpected expenditure
• Assisting with the production of client reviews with senior clients
• Overseeing and owning the overall quality of the final deliverables on projects that you manage
• Ensuring your Account Director and / or Creative Director signs off all briefs and attends important project meetings
• Maintaining a central file of essential client information

Requirements 

• Bachelor Degree
• Influencer experience
• 3-4 years account handling or client facing project management experience.
• experience with clients in tech, electronics, telecomm, or related
• bigger agency background; has worked with very large, complex clients
• Minimum of 1-2 years with a specific focus working with social influencers or managing campaigns that have a social influencer component
• An understanding of digital, social media and word of mouth is essential; how it works and the extent to which consumer conversation impacts major brands
• Able to effectively manage client relationships while delivering projects to the highest standard and on time and to budget
• The ability to analyze and resolve problems quickly and effectively
• Able to interact with people at all levels demonstrating tact, diplomacy, discretion and maturity
• Must have strong listening skills
• Have an understanding of social media & digital and its impact on brand.
• Excellent organizational and time management skills.
• The ability to work under pressure whilst keeping an eye for detail.
• Excellent written and verbal communication skills
• Proficient in using Microsoft Office, in particular Word, Excel and PowerPoint

1000heads combines expertise in data & analytics, strategy, technology and creativity to help the world’s best businesses build Social Age brands. 1000heads provides a fully integrated, end-to-end Social Transformation™ proposition to blue-chip clients encompassing data & analytics, strategy and implementation. 1000heads has a global footprint, employing over 190 people across eleven offices in London, Paris, Berlin, New York, Los Angeles, Miami, Chicago, Bogota, Sydney, Melbourne, and Kuala Lumpur. 1000heads’ clients include Alphabet, Keurig, The North Face, Verizon, Bimbo, Amazon, Cisco, and Diageo. 

1000heads is an Equal Opportunities Employer, we are passionately committed to working together to promote an inclusive environment which celebrates and promotes diversity. We are committed to our belief that diversity in our team generates better and bolder ideas, creativity, understanding and respect. We welcome applicants irrespective of age, sex, race, ethnicity, disability and other factors that have no bearing on an individual’s ability to perform their job.  

For more information on 1000heads, visit 1000heads.com