Account Manager, SMB

We all have important information we need to manage, and protecting it should be easy. Over 100,000 businesses and millions of people log in to 1Password to unlock smart, simple access to everything they care about. Our vision is to create a safer, simpler digital future for everyone, and our culture values simplicity, honesty and a human-centric approach to solving problems. Come help us unlock peace of mind so everyone can stay safer online.

We are looking for an accomplished SMB Account Manager with 3 or more years experience who thrives in a fast-paced environment, excels in cross-functional collaboration, and has a proven track record of success in a quota-carrying role. 

In this key position, you will be responsible for managing a diverse book of business of approximately 750 accounts, with a focus on renewals and driving growth in Annual Recurring Revenue (ARR). The successful candidate will possess exceptional skills in building and managing their own pipeline, engaging in multi-threaded relationships, and demonstrating expertise in account planning, territory management, and value-based selling.

This is a remote opportunity within Canada and the US.

• 3 or more years of Sales experience, with at least 1 year of full-cycle sales/closing experience as an Account Executive and/or Account Management Sales.
• Proven track record in a quota-carrying role, consistently meeting and exceeding targets.
• Experience managing a diverse book of business with approximately 750 accounts.
• Proficiency in strategic account planning, territory management, and value-based selling.
• Confidence in presenting to C-suite executives and engaging in high-level discussions.
• Strong negotiation skills with a track record of successful outcomes.
• Ability to thrive in a fast-paced environment and actively manage your own pipeline.

• Account Management:
• Manage a portfolio of approximately 750 accounts, ensuring high client satisfaction.
• Meet and exceed renewal targets while actively identifying opportunities to increase Annual Recurring Revenue (ARR).

• Cross Collaboration:
• Collaborate seamlessly with Customer Success Managers (CSM) and Sales Development Representatives (SDR) to optimize client engagement and identify growth opportunities.
• Engage in multi-threaded relationships within client organizations to enhance overall account health.

• Pipeline Development:
• Proactively build and manage your own pipeline, identifying and pursuing new business opportunities.
• Utilize strategic account planning and territory management techniques to maximize growth potential.

• Value-Based Selling:
• Implement value-based selling strategies to align our solutions with client needs and objectives.
• Demonstrate a deep understanding of client pain points and position our offerings as strategic solutions.

• Presentation and Negotiation:
• Confidently present to C-suite executives, articulating the value proposition of our products and services.
• Utilize strong negotiation skills to drive mutually beneficial outcomes.

USA-based roles only: The Annual base salary for this role is between $66,000 USD and $90,000 USD and is commission eligible. The role is also eligible for immediate participation in 1Password's benefits program (health, dental, 401k and many others), utilization of our generous paid time off, an equity grant and, where applicable, participation in our incentive programs.

Canada-based roles only: The Annual base salary for this role is between $66,000 CAD and $90,000 CAD and is commission eligible. The role is also eligible for immediate participation in 1Password’s generous benefits program (health, dental, RRSP and many others), utilization of our generous paid time off, an equity grant and, where applicable, participation in our incentive programs.

At 1Password, we approach each individual's compensation with a promise of fair market value and internal equity commensurate with experience and specific skill set.

We believe in the power of remote work, but we also recognize that some in-person connection with team members and customers is important to help us achieve our mission. While we are a remote-first company, occasional travel for in-person engagement will be a part of this role. This may include but is not limited to bi-annual department-wide offsites, quarterly department meetings and periodic customer events. These events will typically be held in varying locations across Canada and the USA. In leadership roles, you can expect to travel once per month on average.

What we offer:

We believe in working hard, and resting hard. We’re always looking for new ways to support our team members, but here’s a glance at what we currently offer:

Health and wellbeing

> 👶 Maternity and parental leave top up programs

> 👟 Wellness spending account

> 🏝 Generous PTO policy 

> 💖 Company-wide wellness days off scheduled throughout the year 

> 🧠 Wellness Coach membership

> 🩺 Comprehensive health coverage

 Growth and future 

> 📈 Employee stock option program for all full time employees 

> 💸 Retirement matching program

> 💡 Training budget, 1Password University access, and learning sessions 

> 🔑 Free 1Password account (and friends and family discount!) 

Flexibility and community

> 🤝 Paid volunteer days 

> 🌎 Employee-led DEI&B programs and ERGs

> 🏠 Fully remote environment

> 🏆 Peer-to-peer recognition through Bonusly

You belong here.

1Password is proud to be an equal opportunity employer. We are committed to fostering an inclusive, diverse and equitable workplace that is built on trust, support and respect. We welcome all individuals and do not discriminate on the basis of gender identity and expression, race, ethnicity, disability, sexual orientation, colour, religion, creed, gender, national origin, age, marital status, pregnancy, sex, citizenship, education, languages spoken or veteran status. Be yourself, find your people and share the things you love.

Accommodation is available upon request at any point during our recruitment process. If you require an accommodation, please speak to your talent acquisition partner or email us at nextbit@agilebits.com and we’ll work to meet your needs.

Remote work is a part of our DNA. Given that our company was founded remotely in 2005, we can safely say we're experts at building remote culture. That said, remote work at 1Password does mean working from your home country. If you've got questions or concerns about this your Talent Partner would be happy to address them with you.

Successful applicants will be required to complete a background check that may consist of prior employment verification, reference checks, education confirmation, criminal background, publicly available social media, credit history, or other information, as permitted by local law.

Candidate Privacy Notice

When you apply for a position, refer a candidate, or are being considered for a role at AgileBits, Inc. (dba 1Password, 1Password, we, us, or our), your information is stored in Lever, in accordance with Lever's Service Privacy Notice. We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background.

Candidates may also optionally choose to self-identify their race/ethnicity, gender identity, sexual orientation, age, and disability. These answers will help us evaluate our diversity and belonging efforts. You do not have to answer these questions—your answers will not be linked to your name or job application, will not be visible to the hiring manager reviewing your application, and will in no way affect your job application. If you have any questions about the collection or use of this information, please contact [dpo@1password.com].

When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it. If you have any questions about how we use or process your information, or if you would like to ask to access, correct, or delete your information, please contact our privacy team at [dpo@1password.com] or through 1Password Support.