Education: High school diploma or equivalent.
Experience: One year of customer service/public service experience in a fast-paced environment.
Equivalency: An equivalent combination of related education and experience may be considered.
Licenses and Certifications: Ability to obtain as well as maintain Minnesota Criminal Justice Data Network Certification and pass the CJIS Competency Exam within 6 months of employment. Certifications are required to continue employment as a 911 Dispatcher.
Typing: Candidate must be able to type 35 words per minute, or a keystroke equivalent. This is included on the computer skills assessment exam. Qualified candidates will be notified via email to self-schedule for computer testing.
Selection Process: The exam may include a combination of a computer skills assessment (multi-tasking, keyboarding speed and accuracy, numbers, memory, call summarization, and prioritizing etc.). Applicants must take the tests and obtain passing scores on each to move on to the next step in the hiring process. Please provide complete and accurate information in your application. Applicants invited to test will be contacted by email. The Human Resources Department reserves the right to limit the number of people invited to the computer skills assessment and the pre-employment assessment. Picture identification will be required at all test events.
Selection Steps and Tentative Timeline: Applications will be processed in groups through the described selection process. Candidates will be notified by email with instructions or information for each step below:
Benefits Summary
Our employees enjoy competitive salaries and generous benefits. We pride ourselves on a comprehensive benefits program that supports employees' health and financial well-being.
Programs, resources, and benefit eligibility varies based on position, average hours worked, location and length of service. For detailed benefits information, please visit the benefits page.
New 12 weeks of paid Parental Leave.
City employees are eligible for up to 12 weeks of paid parental leave in the event of a birth or placement for adoption of a child.
Insurance
Health insurance
Eligibility for benefits begins the first of the month following employment date. The City of Minneapolis offers eligible employees one plan design with a choice of six provider networks, allowing you to select the best option for you. Available plans include Medica Choice Passport, Medica Elect, VantagePlus with Medica, Park Nicollet First with Medica, Ridgeview Community Network powered by Medica, and Clear Value with Medica.
Dental insurance
The City of Minneapolis offers dental insurance through Delta Dental of Minnesota and pays 100% of the monthly premium for eligible employees.
Benefits
Paid time off
Our generous leave package includes vacation, holidays and paid sick leave, which gives employees the opportunity to enhance their quality of life outside work. Amounts and accrual rates are based on years of experience and collective bargaining agreements.
Retirement
City employees earn a pension and may choose to participate in additional retirement savings programs.
Minneapolis Goals & Strategic Directions: Living well: Minneapolis is safe & livable & has an active & connected way of life. One Minneapolis: Disparities are eliminated so all Minneapolis residents can participate & prosper. A hub of economic act...
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