Healthcare Account Representative - Inside Sales - job 2 of 3

About A Place for Mom

A Place for Mom is the leading online resource connecting families searching for senior care with a team of expert advisors providing insight-driven, personalized solutions. As the nation’s largest senior care advisory service, A Place for Mom helps hundreds of thousands of families every year navigate the complexities of finding the right senior care solution for their loved ones across home care, independent living, memory care, assisted living, and more. Established in 2000 as a family business, A Place for Mom employees are deeply committed to the company mission to enable caregivers to make the best senior care decisions. A Place for Mom fosters, cultivates, and preserves a culture of diversity, equity, and inclusion.

Our employees live the company values every day:

• Mission Over Me: We find purpose in helping caregivers and their senior loved ones while approaching our work with empathy.
• Do Hard Things: We are energized by solving challenging problems and see it as an opportunity to grow.
• Drive Outcomes as a Team: We each own the outcome but can only achieve it as a team.
• Win The Right Way: We see organizational integrity as the foundation for how we operate.
• Embrace Change: We innovate and constantly evolve.

THE POSITION

The Healthcare Account Representative (HCAR) works as an inside business development salesperson and will serve as the key point of contact for all professional patient referrals within a dedicated assigned book of accounts.  Accounts will consist of hospitals, skilled nursing facilities, and other tertiary senior services professionals.  This position will be responsible for identifying new account opportunities in addition to growing the number of professionals within each account that currently refer to APFM. The HCAR is responsible for achieving the number of direct patient referrals to meet or exceed monthly referral and divisional move-in goals.  The HCAR will share APFM’s mission and company value of making the lives of our customers better, easier, and more successful.

Who you are:

A professional inside salesperson with a passion for senior care. You have a sincere appreciation for the hustle to execute the sale and care about providing a quality customer experience. You thrive in a quota driven environment and are focused on driving results. You are excited to solve the challenges facing your customers and see it as an opportunity to make a difference.  You are comfortable selling in a healthcare environment and have a clear and articulate phone presence.  The thought of making a noticeable impact at a fast-paced tech company excites you!

What you will do:

• Develop business partnerships and agreements in your owned accounts that result in driving the right patient referrals on a consistent basis
• Manage customer / referral pipeline on a daily basis and accurately record in our CRM to ensure up-to-date communication with all professional referral sources
• Generate 25 or more appropriate direct referrals each month, producing an outcome of 8-10 or more move-in’s per month from your direct referral pipeline
• Nurture relationships to be the “go to” thought leader and resource for senior living options locally
• Familiarize yourself with the healthcare professionals ecosystem to determine how APFM can best fit into their operations
• Achieve goals via cold-calling, managing telephonic appointments and Zoom/WebEx meetings as necessary.
• Understand and appreciate the needs and wants of your healthcare professionals and the families they serve in order to provide appropriate assistance to seniors and families needing senior housing assistance
• Work collaboratively with your Senior Living Advisors and cross functionally with other teams to ensure a best in class experience for all customers

Qualifications

• Collaborative inside sales professional who is excited by personally contributing to the growth and success of their customers and APFM
• 2+ years telephone sales/ telemarketing, business development or relationship sales is preferred
• New business development experience required (in a healthcare setting preferred)
• Demonstrated success in a metric-driven/quota environment
• Proven ability to develop opportunities from ideation to execution
• Basic Technology Skills a must; Social Media savviness and VOIP telephony system experience a plus
• Willingness to comply with company policies and government regulations
• Night and weekend availability as needed
• Ability to travel outside of local region annually, for regional or national meetings.
• Must have hard-wired internet connection access

Compensation

• Base Salary $40,000
• On Target Earnings: $65,000 (uncapped)
• Non-exempt position
• 401K plus match
• Dental insurance
• Health insurance
• Vision insurance
• Paid Time Off

Additional Information

All your information will be kept confidential according to EEO guidelines.

A Place for Mom uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify.

A Place for Mom has recently become aware of the fraudulent use of our name on job postings and via recruiting emails that are illegitimate and not in any way associated with us. APFM will never ask you to provide sensitive personal information as part of the recruiting process, such as your social security number; send you any unsolicited job offers or employment contracts; require any fees, payments, or access to financial accounts; and/or extend an offer without conducting an interview. 

If you suspect you are being scammed or have been scammed online, you may report the crime to the Federal Bureau of Investigation and obtain more information regarding online scams at the Federal Trade Commission.

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