Business Operation Executive

Timing: 1:30 pm- 10:30 pm IST 

Working Days: Monday- Friday 

Hours: 40 hours/week 

Elevate Your Career in Business Operation:

Are you looking to build a career where your organisational skills and customer service talents can truly shine? At A Y & J Solicitors, we’re not just offering a job; we’re offering a chance to be a vital part of a team that’s transforming lives through exceptional immigration consultancy services. As a leading UK law firm, recognised for our client-first approach and dedication to excellence, we are now seeking a motivated and detail-oriented Sales Administrator to support our ambitious growth plans. 

What Will You Do as a Business Operation Executive? 

• Client Interaction & Support: You’ll be the primary point of contact for clients, ensuring their experience with us is both positive and professional. You’ll handle customer questions, requests, and complaints with the utmost care and efficiency, ensuring they feel valued and supported. 

• Inbound Sales Calls: Conduct inbound sales calls to prospective and existing customers, generating new business and upselling our products and services. Your role will be crucial in helping clients understand the benefits of our offerings and guiding them through their purchasing journey. 

• Lead Qualification & Appointment Setting: You’ll qualify leads and schedule appointments for the sales team, ensuring that our pipeline remains robust and well-organised. Your proactive follow-up with leads and clients will be key in maintaining high levels of customer satisfaction and loyalty. 

• Product & Service Expertise (full training will be provided): Maintain a strong understanding of our products and services so you can effectively communicate their benefits to customers. Your knowledge will be instrumental in building trust and confidence with our clients. 

• Relationship Building: Develop and maintain strong client relationships through effective communication and responsiveness. Your role will be pivotal in ensuring that our clients feel heard, valued, and supported at every stage of their journey with us. 

Who Are We Looking For? 

• Experienced in Sales & Customer Service: You bring 1-2 years of experience in sales or a customer-facing role. You have demonstrated success in sales, particularly through telephone calls, and are comfortable engaging with clients and guiding them to the right solutions. 

• Excellent English Communicator: Your communication and interpersonal skills are exceptional, including a neutral accent, to effectively engage with clients. You can articulate ideas clearly, listen attentively, and respond thoughtfully, ensuring that client interactions are smooth and effective. 

• Organised & Detail-Oriented: You’re highly organised and excel at multitasking. You have a keen eye for detail and ensure that nothing slips through the cracks, maintaining accuracy in all aspects of your work. 

• Tech-Savvy: You’re proficient with CRM software and the Microsoft Office Suite, using these tools to manage your workload and client interactions efficiently. 

• Customer-Oriented Mindset: You have a positive attitude and are always focused on the client’s needs. You’re confident in your ability to build relationships with a diverse range of people, and you always aim to exceed their expectations. 

Our Core Values 

• Growth Mindset: We believe in continual progress—always moving forward, learning, and improving. Your desire to develop your skills and grow within the company will align perfectly with this value. 

• Going the Extra Mile: We’re committed to exceeding expectations and delivering results on time. Your dedication to providing exceptional customer service and your willingness to go above and beyond will embody this core value. 

• Care: At the heart of our work is a genuine care for our clients and colleagues. Your empathetic and client-focused approach will ensure that every client feels understood and supported throughout their journey with us. 

• Competitive Salary & Commission: Earn a base salary of 6-8 LPA INR, with additional commission opportunities based on your performance.
• Medical Insurance: We offer comprehensive health insurance to support your well-being, covering medical, preventive, and wellness needs.
• Remote Flexibility: Work from the comfort of your home, allowing you to manage your work-life balance effectively.

• Career Growth & Development: We offer opportunities to develop your skills and advance your career within our firm, with a clear path for progression.

• Impactful Role: Play a key role in the success of a leading UK immigration law firm, helping clients navigate complex immigration processes.

• Supportive Work Environment: Join a team that values collaboration, continuous learning, and a shared commitment to excellence.