Customer Master Data Analyst

AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas – immunology, oncology, neuroscience, and eye care – and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on X, Facebook, Instagram, YouTube, LinkedIn and Tik Tok.

Purpose

The Customer Master Data Representative provides operational support for the Customer Master Data management domain by developing and adhering to standard operating procedures, guidelines, and defined business rules. The CMD liaises with business process stakeholders across organizations and geographies on behalf of Master Data owners. The Analyst seeks constant improvement in the quality and accuracy of Customer Master Data, ensuring uninterrupted business continuity. The Analyst performs day-to-day processes, as established by Master Data stewards.

Responsibilities

• Implement changes to SAP master data (e.g., Customer, General Data, Sales Org, Company Code, Relationships, Classification, Collection Management, etc.) as authorized by the business
• Coordinate Customer data setup, validations, and regular maintenance.
• Execute mass updates with XD99 or similar Tcodes.
• Engage in projects and initiatives across various functional areas and regions
• Collaborate with business units and process experts to resolve master data issues.
• Ensure data quality, compliance and consistency of master data across business systems.
• Support the business with the required procedures, submit incidents and change requests when needed.
• Assist business process experts in defining standard operating procedures, process flows and related documentation.
• Manage license maintenance in GTS, including the validation of DEA, SLN, and HIN licenses against Medpro and state websites.
• Work with business stakeholders to gather and understand reporting requirements.
• Design, develop, and maintain Power BI reports, dashboards, and interactive visualizations.
• Create data models, DAX calculations, and custom measures to facilitate effective data analysis.
• Provide expertise in data visualization with the best practices and design appealing, user-focused reports.
• Develop strategies to improve business reporting and planning processes, utilizing continuous improvement across functions.
• Demonstrate strong SQL skills by writing efficient queries for data manipulation.
• Transform raw data from multiple sources using SQL into clean, structured datasets within a data quality framework.
• Stay current with the latest Power BI features, updates, and industry trends.

Qualifications

• Bachelor's degree in Finance or Accounting preferred and/or 4+ years of relevant experience in Finance or Accounting.
• Prior experience in master data management within SAP.
• Over 4 years of experience in master data management, ideally within global projects or companies.
• Familiarity with SAP S4/HANA Customer Master Data and GTS functionality.
• Knowledge of SAP Analytics Cloud (SAC) is preferred.
• Experience in active Data Governance using data management tools like DSP (Data Stewardship Platform) or equivalent is desirable.
• Strong communication skills to effectively collaborate with both technical and non-technical stakeholders.
• Ability to work independently and as part of a team in a dynamic, fast-paced environment.
• Microsoft Power BI certification(s) is an advantage.

Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law: ​

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• The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location, and we may ultimately pay more or less than the posted range. This range may be modified in the future.​

• We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.​

• This job is eligible to participate in our short-term incentive programs. ​

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Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, incentive, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole and absolute discretion unless and until paid and may be modified at the Company’s sole and absolute discretion, consistent with applicable law. ​

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AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives, serving our community and embracing diversity and inclusion.  It is AbbVie’s policy to employ qualified persons of the greatest ability without discrimination against any employee or applicant for employment because of race, color, religion, national origin, age, sex (including pregnancy), physical or mental disability, medical condition, genetic information, gender identity or expression, sexual orientation, marital status, status as a protected veteran, or any other legally protected group status.

US & Puerto Rico only - to learn more, visit https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html 

US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more:

https://www.abbvie.com/join-us/reasonable-accommodations.html