Manager, International Content Operations

AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas – immunology, oncology, neuroscience, and eye care – and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on Twitter, Facebook, Instagram, YouTube and LinkedIn. 

Ensure that the International Brand Teams and Affiliates have the appropriate resources, processes, and technology in place to execute the content strategy initiatives successfully. This role will evaluate processes and create efficiencies based on business need and the ACE (Advanced Customer Experience) transformation operating model. It will provide expertise in content reuse through working with brands and agencies across channels and countries and influence brand and affiliate team members about process efficiencies and enhancements.

RESPONSIBILITIES:                                                

MLOR Agility

This role will manage projects that will increase efficiency and create cost savings for international brand teams. It will identify current MLOR process gaps and create enhancements to increase agility in material review.

• Manage Knowledge Repository development and creation. Co-create a framework and develop a learning path for all material review resources and policies.
• Evaluate training and international project management resources and expand knowledge base by developing materials to fill educational and process gaps.
• Support International Project Managers & Material Review teams to adopt new ways of working and support them with managing significant changes brought about by process and technology.
• Act as a subject matter expert across Content Capabilities that streamline the MLOR process across International and Affiliate teams.

International Content Operating Model

• Initiate content operational process improvements through collaborating with involved stakeholders to ensure alignment on new ways of working.
• Lead change management for international and local stakeholders for new systems and processes being introduced.
• Create and update materials that translate technical capabilities into business value, driving a need and willingness to adopt.
• Partner with International Learning Teams to drive a sustainable, agile and user-intuitive program to support current and future content enhancements.

Core Claims Library & DAM Component SME

• Serve as a key member for the Core Claims Library & DAM Component roll-outs across International and Affiliate teams.
• Responsible for ensuring a smooth transition from previous ways of working to a new modularized approach, utilizing a toolkit of resources to generate content.
• Ensure teams are comfortable and skilled to the new operating model, as well as ensure that KPIs are established, monitored and tracked to ensure business value.

Qualifications

• Minimum of 5 years of experience
• Knowledge of pharmaceutical industry
• Experience working in content management, material review & approval processes
• Strong expertise in the Veeva Vault suite an advantage
• Strong project management skills
• Critical thinking and problem solving
• Excellent verbal and written communication skills

Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law: ​

• The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location, and we may ultimately pay more or less than the posted range. This range may be modified in the future.​
• We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.​
• This job is eligible to participate in our short-term incentive programs. ​
• This job is eligible to participate in our long-term incentive programs​

​Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, incentive, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole and absolute discretion unless and until paid and may be modified at the Company’s sole and absolute discretion, consistent with applicable law. ​

AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives, serving our community and embracing diversity and inclusion.  It is AbbVie’s policy to employ qualified persons of the greatest ability without discrimination against any employee or applicant for employment because of race, color, religion, national origin, age, sex (including pregnancy), physical or mental disability, medical condition, genetic information, gender identity or expression, sexual orientation, marital status, status as a protected veteran, or any other legally protected group status.

US & Puerto Rico only - to learn more, visit https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html 

US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more:

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