Agent, Asset Protection (East Bay, CA) - job 1 of 2

As an Agent of Asset Protection at Abercrombie & Fitch Co., your primary responsibilities include implementing Asset Protection initiatives across multiple store locations, reducing shrinkage, and training store associates on safety protocols. You will also conduct surveillance operations, manage investigations related to inventory losses, and work closely with local management to enhance overall store security.

To qualify for the Agent, Asset Protection position at Abercrombie & Fitch Co., applicants should ideally hold a four-year degree and have at least two years of experience in the Asset Protection field or relevant retail experience. Strong communication skills, decision-making capabilities, and the ability to work flexible hours are also critical.

Yes! Abercrombie & Fitch Co. places a strong emphasis on associate training. As an Agent of Asset Protection, you will participate in onboarding and continuous training programs to ensure you are fully equipped to manage safety communication guidelines and crisis management protocols effectively.

Abercrombie & Fitch Co. is committed to promoting from within. As an Agent of Asset Protection, you’ll have access to various opportunities for career progression, providing you with the chance to grow within the company while developing valuable skills in a supportive environment.

Agents of Asset Protection at Abercrombie & Fitch Co. enjoy a comprehensive benefits package, including competitive pay, a 401(K) plan with company match, health insurance, paid time off, merchandise discounts, and wellness programs. The company actively promotes work-life balance and offers additional incentives to reward employee commitment.

In monitoring and surveillance, I focus on being proactive rather than reactive. I analyze historical data on theft and shrinkage, use technology like CCTV effectively, and train store associates to be vigilant. Understanding the store’s layout and potential vulnerabilities is key to developing a robust surveillance strategy.

In a previous role, I encountered a case of organized retail crime. I worked closely with local law enforcement to gather evidence and successfully apprehended the suspects. This experience taught me the importance of collaboration and maintaining composure under pressure while investigating incidents.

To reduce shrink, I recommend a mix of employee training, implementing strict inventory management processes, and conducting regular audits. Additionally, fostering a culture of accountability among associates creates a shared responsibility for loss prevention.

I ensure compliance by conducting regular training sessions, providing clear communication about expectations, and establishing a feedback loop where associates can voice concerns or questions about safety procedures. Monitoring their application of these protocols during daily operations is also essential.

Customer service is vital in asset protection because it fosters trust and creates a welcoming environment. Engaging positively with customers can help deter theft, as potential shoplifters are less likely to act when they feel observed and engaged by attentive staff.

I would follow company procedures, starting with discreetly gathering information and conducting interviews. Maintaining confidentiality is crucial, as is providing support for the implicated employee while the investigation takes place. Collaboration with HR and legal teams is also essential.

I would implement a comprehensive training program that covers company policies, effective loss prevention techniques, and the legal aspects of theft prevention. This would include hands-on scenarios to help new associates understand how to react in various situations.

An effective approach involves building strong relationships with local law enforcement agencies. Regular meetings to discuss trends, sharing pertinent data on theft, and collaborating on investigations when necessary can strengthen partnerships and improve community safety.

I assess the success by analyzing shrinkage rates, reviewing audit results, collecting feedback from staff, and monitoring incident reports. Continuous improvement and adjustment based on these metrics ensure the program remains effective and relevant.

The role typically requires the physical ability to stand and walk for extended periods, as well as perform surveillance tasks effectively. Regular mobility across store locations is necessary, which may involve being on your feet and conducting routine checks throughout the store.