Analyst, Operations Performance

About the Company

Above Lending, Inc. is a next-generation financial services company. We provide simple and transparent products aimed to help our clients achieve their personal finance aspirations and take control of their debt. With competitive rates and personalized support from our loan specialists, our mission is to simplify the lending process and help borrowers attain financial well-being. We are passionate about making credit more affordable and accessible, and we're committed to helping our clients accomplish their goals.

About the Role

Above Lending is seeking a talented Operations Support Specialist to join our team. The ideal candidate will be responsible for analyzing, evaluating, and improving the overall performance and servicing of our products. This role requires a blend of analytical skills, attention to detail, and a deep understanding of customer needs and market trends. As part of the team, you will have the opportunity to work in a collaborative environment, contribute to innovative solutions, and grow both personally and professionally.

• Performance Analysis: Analyze key performance metrics related to our products, including but not limited to, customer satisfaction, collections performance, operational efficiency, and profitability.
• Data Collection and Interpretation: Work with our Business Analytics team to organize, and interpret data from various sources to identify trends, patterns, and areas for improvement.
• Reporting: Prepare regular and ad-hoc reports on performance metrics, presenting detailed findings and recommendations to senior management and stakeholders.
• Servicing Optimization: Collaborate with cross-functional teams to identify opportunities for enhancing customer servicing processes, ensuring a seamless and efficient experience for clients.
• Continuous Improvement: Stay updated with industry trends, best practices, and regulatory changes, and leverage this knowledge to drive continuous improvement initiatives within the organization.

• Bachelor's degree in Business Administration, Finance, Economics, or a related field. Advanced degree or certifications (e.g., CFA, CPA) a plus.
• Proven experience in a similar role, preferably within the financial/lending sectors.
• Strong analytical skills with proficiency in data analysis tools and techniques.
• Excellent communication skills, with the ability to present complex information in a clear and concise manner.
• Detail-oriented with a strong focus on accuracy and quality of work.
• Project management experience and familiarity with project management tools/software.
• Ability to work independently and collaboratively in a fast-paced environment.