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Store Sales Manager #107 - Snellville, GA

Come work at a place where we take pride in creating a workplace environment that values hard work, commitment, and growth.

At Academy Sports + Outdoors, our Purpose is to make it easier for everyone to enjoy more sports and outdoors. The Sales Manager position is responsible for the overall management and execution of operational excellence for the entire store, with additional specific focus on supervision and management of team members in Hardlines and Softlines Sales (which include Camping, Fishing & Hunting, Outdoor, Firearms, Apparel, Footwear and Team Sports). It directs and coordinates activities through subordinate team leads and other team members. It is a leadership position and is expected to effectively drive the overall performance of the store through the effective supervision, communication and coordination of the team members. Through this important work, the Sales Manager leads the team and drives the goals that directly impact customer satisfaction, store profitability, and Academy’s Purpose.

Job Description:

Education: Bachelor’s degree in related field preferred.

Work Experiences:

  • At least three years of relevant work experience required.
  • Demonstrated success in leading overall departments of up to 40 people to drive operational excellence and sales targets.

Skills:

  • Exceptional supervisory and management skills; ability to effectively coach department members on store policies, protocols and expectations; leads by example and effectively drives the performance of team members. 
  • Excellent customer service orientation.
  • Effective problem solving and communication with customers and team members.
  • Strong business acumen with an understanding of business implications of decisions, knowledge of market and competition and an orientation to profitability and established targets.
  • Reads, analyzes and interprets general business periodicals, professional journals, technical procedures, or governmental regulations.
  • Speaks clearly, positively and persuasively and demonstrates active listening in a variety of situations with team members, customers, business partners and the general public.
  • Writes reports, business correspondence and procedure manuals.
  • Effectively presents information and responds to questions from groups of team members, business partners, customers and the general public.
  • Applies common sense understanding and reasoning to make appropriate, timely decisions.
  • Working knowledge of inventory software, order processing systems, payroll systems and Microsoft Office products such as Word and Excel.
  • Proficiently uses basic mathematical computations and applies common sense understanding to carry out instructions in written, oral or diagram form.

Key Responsibilities:

  • Full-time position averaging 45-50 hours/week.
  • Overall management responsibility for the execution and operational excellence of the entire store.
  • Management responsibility for Hardlines and Softlines Sales and actively participates in the personnel decisions of team members, including, but not limited to, employee selection, training, discipline, termination and development.
  • Provides departmental direction to the Hardlines and Softlines Sales team and daily supervisory oversight to Team Leads and team members to ensure that exceptional customer service is the priority of interaction with customers.
  • Develops and implements strategy for achieving weekly and monthly operational goals and completing tasks assigned to the store.  This includes the development, analysis and implementation of the sales, staffing, training, payroll hours and scheduling of team members.
  • Manages workforce productivity, efficiency and process improvement projects and initiatives.
  • Responsible for holding team members accountable for compliance with established sales, safety and security practices and procedures in conjunction with local, state and federal regulations.
  • Ensures the completion of departmental zoning and adherence to department, store and Company standards.
  • Responsible for supervising the execution of various assignments as delegated by the Store Director in Playbook.
  • Actively participates in floor walks with Regional Vice President, District Manager, and Store Director and creates an implementation plan to make changes based on feedback provided in store walks.
  • Audits firearm sales in compliance with federal and state law, including properly completing ATF Form 4473 and conducting background checks, and signs off as final approver.
  • Required to complete Firearms Sales Certification training.
  • Successful completion of Academy Leadership University.
  • Provides supervisory oversight to the team member talent lifecycle including hiring, onboarding, developing and coaching team members.
  • Required to learn, understand and enforce company policies, procedures and safety rules.
  • Adheres to company work hours, policies, procedures and rules applicable to management-level employees.
  • Duties may change and Sales Manager may be required to perform other duties as assigned.

Physical Requirements & Attendance

  • Regularly required to talk or hear; frequently required to stand, walk, sit, use hands to finger, handle or feel and reach with hands and arms.
  • Occasionally climb or balance, or stoop, kneel, crouch and crawl.
  • Occasionally lift and/or move up to 25 pounds and frequently lift and/or move up to 10 pounds.
  • Specific vision abilities required by this role include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.

Full time

Equal Employment Opportunity

Academy is an Equal Opportunity Employer and does not discriminate with regard to employment opportunities or practices on the basis of race, religion, national origin, sex, age, disability, gender identity, sexual orientation, or any other category protected by law.

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$75000K

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What You Should Know About Store Sales Manager #107 - Snellville, GA, Academy

Join the Academy Sports + Outdoors team as a Store Sales Manager at our Snellville, GA location, where we pride ourselves on fostering a work environment that champions hard work, dedication, and growth. In this dynamic role, you will play a pivotal part in driving the operational excellence of the store while managing both Hardlines and Softlines Sales departments. Your leadership will shine through as you guide a team of up to 40 members across various departments, including Camping, Fishing & Hunting, Outdoor items, Apparel, and Team Sports. You’ll be responsible for creating a vibrant store atmosphere, focusing on exceptional customer service while ensuring that all operations run smoothly. The ideal candidate will leverage their strong business acumen and communications skills to motivate your team, resolve issues, and implement strategies to meet our goals effectively. With our commitment to making sports and outdoor activities accessible to everyone, your contributions as a Store Sales Manager will significantly enhance customer satisfaction and drive profitability. If you're ready to take on this full-time role, averaging 45-50 hours a week, and make a real difference in our community, we invite you to apply and embark on an exciting career with us!

Frequently Asked Questions (FAQs) for Store Sales Manager #107 - Snellville, GA Role at Academy
What are the primary responsibilities of the Store Sales Manager at Academy Sports + Outdoors in Snellville, GA?

The Store Sales Manager at Academy Sports + Outdoors in Snellville, GA, is responsible for overseeing the overall operational excellence of the store. This involves managing the Hardlines and Softlines Sales teams, developing sales strategies, ensuring compliance with safety practices, and enhancing customer satisfaction. This leadership role focuses on motivating and training a team of up to 40 members, setting a standard for exceptional service, and driving team productivity.

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What qualifications are required for the Store Sales Manager position at Academy Sports + Outdoors?

To qualify for the Store Sales Manager position at Academy Sports + Outdoors in Snellville, GA, a Bachelor’s degree in a related field is preferred, along with at least three years of relevant work experience in retail management. Candidates should have strong supervisory skills, an excellent understanding of customer service, business performance analytics, and the ability to coach and develop a diverse team.

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How does the Store Sales Manager contribute to customer satisfaction at Academy Sports + Outdoors?

The Store Sales Manager at Academy Sports + Outdoors contributes to customer satisfaction by leading a team dedicated to providing exceptional service and ensuring that employee interactions are positive and supportive. By fostering a strong store culture centered around customer needs and implementing effective operational strategies, the Sales Manager ensures every customer leaves satisfied, creating a welcoming atmosphere that encourages return visits.

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What skills are essential for success as a Store Sales Manager at Academy Sports + Outdoors?

Essential skills for success as a Store Sales Manager at Academy Sports + Outdoors include exceptional leadership and supervisory capabilities, strong customer service orientation, effective problem-solving, and clear communication skills. A solid understanding of business metrics, inventory management, and the ability to motivate and coach team members are crucial for driving both productivity and profitability within the store.

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What is the work environment like for a Store Sales Manager at Academy Sports + Outdoors in Snellville, GA?

The work environment for a Store Sales Manager at Academy Sports + Outdoors in Snellville, GA, is dynamic and engaging. You will be actively involved in daily operations, supervising a diverse team, and interacting with customers. The company values commitment, growth, and teamwork, which contributes to a positive atmosphere where employees are encouraged to thrive and develop their skills.

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Common Interview Questions for Store Sales Manager #107 - Snellville, GA
How would you manage a diverse team in the Store Sales Manager position?

Managing a diverse team effectively requires strong communication and understanding of each team member's unique strengths and challenges. I would prioritize open dialogue, foster inclusivity, and encourage collaboration to create a supportive work environment where everyone feels valued and motivated to contribute.

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Can you share an experience where you improved sales at a previous job?

Certainly! In my previous role, I analyzed sales data and identified key areas for improvement, which led to a targeted marketing campaign. By providing tailored training for my team, we saw a 20% increase in sales within three months. Implementing strategies based on data analysis has always been my forte.

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How do you prioritize tasks in a fast-paced retail environment?

In a fast-paced retail environment, I prioritize tasks by assessing urgency and impact. By creating a daily action plan and delegating responsibilities to team leads, I ensure that all operational goals align with store performance and customer satisfaction objectives.

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What strategies do you use to maintain excellent customer service?

To maintain excellent customer service, I focus on training my team to be proactive and responsive to customer needs. Regularly walking the store allows me to engage with customers directly, gather feedback, and make adjustments based on their experiences. It’s all about creating a culture of service.

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How do you handle conflicts among team members?

I address conflicts among team members through open communication. I encourage each party to express their concerns privately so we can work together to find amicable solutions. Mediation may be necessary, but building harmonious relationships is key to effective teamwork.

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What role do sales targets play in your management style?

Sales targets are essential for guiding my management decisions. They provide measurable goals for the team to strive for. I view these targets as both a challenge and a motivator, encouraging innovative strategies to exceed expectations while fostering team collaboration.

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Tell us how you would ensure compliance with safety regulations in the store.

Ensuring compliance with safety regulations starts with regular training sessions for my team to familiarize them with the policies and procedures. Conducting routine audits and being proactive in addressing potential safety issues helps establish a culture of safety that protects both employees and customers.

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What experience do you have with inventory management systems?

I have extensive experience with various inventory management systems, including tracking stock levels, ordering supplies, and analyzing sales trends to forecast inventory needs. My ability to optimize inventory flow has proven effective in reducing shrinkage and improving sales opportunities.

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How would you approach training new employees at the store?

Training new employees involves a structured onboarding program that covers company policies, customer service expectations, and hands-on product training. I believe in mentorship, pairing new hires with seasoned team members to enhance learning and foster a collaborative environment.

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What do you consider the most significant challenge for a Store Sales Manager?

One of the most significant challenges as a Store Sales Manager is managing customer expectations while balancing store operations. It requires excellent time management and problem-solving skills to ensure that both customer satisfaction and operational excellence are consistently achieved.

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DATE POSTED
April 19, 2025

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