Workplace Services Engineer - 5540311

Accenture Flex offers you the flexibility of local fixed-duration project-based work powered by Accenture, a leading global professional services company. Accenture is consistently recognized on FORTUNE's 100 Best Companies to Work For and Diversity Inc's Top 50 Companies For Diversity lists.As an Accenture Flex employee, you will apply your skills and experience to help drive business transformation for leading organizations and communities. In addition to delivering innovative solutions for Accenture's clients, you will work with a highly skilled, diverse network of people across Accenture businesses who are using the latest emerging technologies to address today's biggest business challenges.You will receive competitive rewards and access to benefits programs and world-class learning resources. Accenture Flex employees work in their local metro area onsite at the project, significantly reducing and/or eliminating the demands to travel.Job Description:• Provide comprehensive troubleshooting and technical support to end-users, encompassing end-user devices such as PCs, tablets, and mobile phones.• Field help requests courteously, documenting essential user information and issue details.• Prioritize and manage problems effectively, escalating to senior technicians as needed.• Utilize diagnostic tools for efficient troubleshooting.• Ensure thorough follow-up post-resolution, maintaining high service standards.• Support diverse aspects of incident management and high-value services, focusing on customer experience.• Contribute to the team's diverse and inclusive culture, adapting to different challenges and interactions daily.• As this is a customer-facing role, you will meet new people and be challenged with different issues on a day-to-day basis.Role is local to American Fort, UT and 100% on-site.Basic Qualifications:• A minimum of 2 years of experience with Windows 7, 10, 11, Office 365, Teams, SharePoint, Active Directory, and Outlook• High School diploma or GEDPreferred Qualifications:• Proficient in MECM SCCM, Patching, Automation, Cloud Deployment, and Service Desk Support.• Familiarity with Mobile Device Management MDM Mobile Application Management MAM platforms such as Intune• Familiarity with ITIL practices, SLA Targets, Escalation Procedures, and Queue Management.• Competence in image installation, configuration, and preventive maintenance tasks.• Service oriented approach with excellent communication skills.• Proficiency in Android and Apple iOS operations and troubleshooting.• Operational experience in an organization working in the oil and gas industry or other large user base infrastructure.Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired in California, Colorado, District of Columbia, Maryland, New York or Washington as set forth below.We accept applications on an on-going basis and there is no fixed deadline to apply.Information on benefits is here.Role LocationCalifornia – $33.00-36.00/hourColorado – $33.00-36.00/hourDistrict of Columbia – $33.00-36.00/hourMaryland – $33.00-36.00/hourNew York – $33.00-36.00/hourWashington – $33.00-36.00/hourWhat We BelieveWe have an unwavering commitment to diversity with the aim that every one of our people has a full sense of belonging within our organization. As a business imperative, every person at Accenture has the responsibility to create and sustain an inclusive environment.Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and more creative, which helps us better serve our clients and our communities. Read more hereEqual Employment Opportunity StatementAccenture is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion or sexual orientation.All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.Accenture is committed to providing veteran employment opportunities to our service men and women.For details, view a copy of the Accenture Equal Employment Opportunity and Affirmative Action Policy Statement.Requesting An AccommodationAccenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.If you would like to be considered for employment opportunities with Accenture and have accommodation needs for a disability or religious observance, please call us toll free at 1 (877) 889-9009, send us an email or speak with your recruiter.Other Employment StatementsApplicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.