Job details

Access Management Agent I - Call Center - Patient Scheduler

Overview

The Access Management Agent I will provide an exceptional and memorable first impression for incoming patients by accurately following ATIs established intake processes. This role will also create and document patient accounts in a precise and efficient manner, work effectively with internal business partners, and ensure all follow up work is completed. This role will deliver nothing but the highest level of customer service.

This is a remote position.

Work Schedule: Weekdays ending as late as 8:00pm. Rotating Saturdays.

What you bring to be successful:

Experience in a customer service environment with some knowledge of the healthcare industry.
Experience working in an office environment

We offer an impressive range of benefits, programs, and perks including:

Health, dental, and vision insurance options
Robust PTO program
Paid Holidays
Be Well days to care for hte health and wellbeing of you and your family members
401k with company match

This is an opportunity to join the best Physical Therapy Company in the world while learning great skills that will help your personal and professional growth. We are the largest physical therapy company under one brand name in the U.S., but also pride ourselves on our small-practice, family-like atmosphere.

Responsibilities

Schedule patient appointments for physical therapy needs for each referral adhering to all required steps in established referral intake workflows and supporting all work queues within SLA's. Accurate entry of all information into all system. Complete all follow up work with both prospective patients and internal/external business partners.
Maintain strict confidentiality with patient information.
Support patients by sharing important and relevant information with callers that promotes options and resources. Understand and exercise the use of internal management escalation processes to resolve any barriers to scheduling referrals, patient, or caller's concerns.
Collaborate with other departments and clinics to ensure patient's needs are met.
Build relationships with external business partners that include physicians, attorneys, nurses, case managers, and other healthcare groups.
Engage and productively participate in team meetings, huddles, and training.

Qualifications

Minimum Education

Required:

High School Diploma or equivalent

Minimum Experience

Preferred:

1 year in a customer service environment with some knowledge of the healthcare industry.
1 year of working in an office environment

Knowledge Skills and Abilities

Excellent inbound and outbound telephone rapport building skills, assessing the needs of prospective new patients, and communicating the value of ATI Physical Therapy services.
Superior communication skills, both written and verbal.
Composure, professionalism, friendliness, and empathy in all interactions with callers and team members.
Strong attention to detail, superior customer service skills, and ability to multi-task with strong computer skills are necessary with effective critical thinking.
Ability to work in a fast-paced and rapidly changing environment.