Director of Market Operations

Accompany Health is on a mission to give low-income patients with complex needs the dignified, high-quality care they deserve but rarely receive. A primary, behavioral, and social care provider, Accompany Health walks alongside patients for their entire care journey, offering at-home and virtual care, as well as 24/7 support. Partnering with innovative payors, Accompany Health is powered by remarkable care teams, elegant technology, and a commitment to evidence-based practice. 

We build long-term relationships with our patients so they know, without question, that our team is here for them day or night, year after year. We focus on the health outcomes most important to our patients to make it clear that they lead the way.

To achieve our mission, we collaborate with community-based organizations, local providers, and health plans. Led by our empathetic care teams, guided by proven care models, and powered by our own technology, we deliver a level of service that our communities rightfully deserve but rarely receive. 

While our headquarters is in Bethesda, MD, our teams are distributed across the country.  If you’re eager to make a tangible difference in people’s lives, to help correct long-standing disparities in health care, join us. 

About the role:

As a Director of Market Operations, you will be:

-Providing direct oversight of people and operations across operational staff in the market.

-Accountable for metrics across a number of operational areas that are key contributors to the success of Accompany Health.

-Working with leaders across the market to build and improve the operating model that will allow Accompany Health to scale nationally in the coming years

• Directly oversee a group of managers who oversee frontline staff including Community Health Workers, Patient Experience Navigators, and Logistics Coordinators.
• Ensure daily operations of our home-based care model run smoothly and safely.
• Achieve results across metrics such as schedule utilization, patient experience, order and referral facilitation and closure, etc.
• Develop a positive team culture that prioritizes patient experience, team engagement, and high performance.
• Utilize reports to track progress toward market and team targets; identify and address areas for improvement.
• Lead the communication and implementation of new processes with your teams.
• Other duties as assigned.
• This role reports directly to the Market GM.

• You are excited to work in a startup environment, with the ambiguity and shifting priorities that might come with it at times
• You love the thrills and challenges that come with people management and are eager to spend the majority of your time on this
• You maintain your cool in high-pressure and stressful situations
• You have experience in environments that use metrics and data to drive decision-making
• You can manage multiple priorities and ensure tasks get completed in a timely manner

• Required
• Bachelor’s degree in a related field
• Strong people management and development skills
• Ability to build trusting relationships with frontline managers and staff, and capable of inspiring those teams to achieve our goals
• Strong analytical and problem-solving skills to effectively oversee a complex operations related to in-home visit logistics
• Ability to work flexible hours as needed
• Proficient computer skills to learn and use our software systems; experience with an electronic health record preferred

• Preferred
• 2+ years of experience in a leadership role overseeing managers or 5+ years of experience in any supervisory role building high-performing, patient-centric teams
• 4+ years of experience in a clinical setting
• Experience with field operations and in-home visits
• Experience with value based care

For Patient Facing Roles

To keep our patients, communities and each other safe, you'll be required to comply with Accompany Health’s medical clearance requirements, including completing a TB screen and providing proof of immunity or vaccination for certain conditions. This is a condition of employment, and we make exceptions as required by law. Accommodation for religious and medical beliefs will be provided on a case by case basis.

We embrace diversity and believe it creates a healthier atmosphere:  Accompany Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.