Account Analyst

We're looking for an Account Analyst to help us accomplish our mission to improve lives by learning from the experience of every cancer patient. Here's what you need to know about the role, our team and why Flatiron Health is the right next step in your career. 

What You'll Do

In this role, you'll work within the Customer Success team to support the success and governance of Flatiron’s relationship with its community oncology practice customers to ensure customer retention and satisfaction. You'll work directly with Account Managers and coordinate across internal partners at Flatiron (e.g., Product, Support, Legal, and Finance) to optimize our Customer Success offering, including partnership on strategic projects and post-live support. In addition, you’ll also:

• Partner with Account Managers to serve Flatiron’s most strategic customers, enabling customer success on Flatiron technology 
• Support product rollouts in collaboration with Product Operations for key customers; preparing customer education materials, scheduling product meetings, and collecting customer feedback
• Support contracting and project management work for new integrations at customer sites, collaborating with Flatiron engineers and outside vendors
• Coordinate customer onsite agendas, optimizing for both customer needs and Flatiron goals 
• Clearly communicate project progress and report customer concerns to lead Account Manager
• Advocate for customer needs and ideas internally, and work collaboratively with other teams and lead Account Manager to achieve outcomes and results for customers
• Establish rapport with customers and ensure that their questions and concerns are resolved in a timely manner and are clearly documented

This is a highly cross-functional role, focused on working with internal teams as well as customers, including Customer Support, Marketing, Engineering, Product, and Clinical, and Value-based Care. Ultimately, the Account Management team is responsible for advocating for customers and working to ensure customer retention and satisfaction.

Who You Are

You’re a detail-oriented, highly organized individual with strong communication skills and a passion for customer success. You’re a kind and collaborative problem-solver who seeks and gives candid feedback, and values the chance to make an important impact. You have strong client service and organizational skills, an entrepreneurial spirit, and a passion for tackling a complex new challenge.

• You have 0-1 years experience in account management, client services, project management or consulting
• You have strong written and verbal communication skills
• You are a team player who is able to take direction and execute independently
• You are well organized, detail-oriented, and able to manage your time effectively
• You are excited to create an exceptional customer experience 
• You are motivated to work in a fast-paced environment
• You are passionate about our mission to improve healthcare through technology

If this sounds like you, you'll fit right in at Flatiron.

Why You Should Join Our Team

A career at Flatiron is a chance to work with everyone involved in the future of cancer care and research—all under one roof. Researchers, data scientists, designers, clinicians, technologists and many more all work together to improve cancer care and accelerate research.

At Flatiron, we strive to build and maintain an environment where employees from all backgrounds are valued, respected and have the opportunity to succeed. You'll also find a culture of continuous learning, broad and inclusive employee support offerings, and a commitment to supporting our team members in all aspects of their lives—at home, at work and everywhere in between. We offer: 

• Flatiron University training curriculum which includes presentation skills, meeting mastery, coding languages and more
• Career coaching opportunities
• Hackathons for all employees (not just our engineers!)
• Professional development benefit for attending conferences, industry events and external courses
• Work/life autonomy via flexible work hours and flexible paid time off
• Generous parental leave (16 weeks for either parent)
• Back-up child care
• Employee Resource Groups (ERGs) that encourage our employees to share their unique experiences and perspectives
• Flatiron-sponsored fitness classes

COVID-19: Pursuant to Flatiron's health and safety protocol relating to COVID-19, candidates selected for hire must disclose their COVID-19 vaccination status and must be fully vaccinated in order to access our offices or travel to customer sites, subject to legally required exemptions for disability or sincerely-held religious belief. Flatiron will engage in an interactive process as appropriate for the particular position. For external-facing roles, especially those involving contact with vulnerable individuals, accommodations for unvaccinated status may not be feasible. 

Flatiron Health is proud to be an Equal Employment Opportunity employer. 

We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.