Account Coordinator

Account Coordinator

Role Summary:

Account Coordinators are passionate about getting the job done. In fact, they are the ultimate project manager, firing on all cylinders all the time. They assist in the execution of all marketing activities driving their business. The role of an account coordinator is to perform all internal, administrative, and quick-response tasks, internally channeling the client's requirements, and keeping supervisors optimally informed regarding the account. The account coordinator will learn to anticipate the entire process with the client, from who is involved, to what needs to get done, and how it all fits together. In addition to the internal tasks, they will learn client management and to act and think creatively and strategically, contributing to their team, but also owning their own projects.

Account Coordinators must inspire confidence to deliver the integrated resources that best meet the needs of their client's business. Core attributes of an Account Coordinator are: Contributor, Solution-Oriented and Idea-Oriented.

Key Responsibilities

• Ongoing support to the team:
• Master the process of creative development, execution, and delivery of the different mediums (Video, Audio, Digital, etc)
• Lead project timeline management – both with internal partner departments and with client.
• Take notes and share recaps and status reports with the team after meetings
• Analyze and interpret client direction and feedback before sharing out with internal teams
• Be the owner of all deliverables – track assets, ISCI codes, traffic dates, live dates, etc
• Complete and keep updated RFBs for production department
• Coordinate all external meetings – gather availabilities, ensure that all those involved can attend and that all necessary materials are on hand.
• Support supervisor on overall budget control and supervision of billing activity
• Proactively question and problem solve with all departments & clients to ensure smooth progress on all projects – take initiative and do things proactively vs. waiting for direction on immediate steps
• Demonstrate detailed knowledge of the client's business. Understand how each assignment fits into the brand scope, how creative concepts align with client goals, etc.
• Forge strong relationships among key departments (creative, C&E, production, etc) to facilitate the smooth progress of client projects
• Build client confidence by demonstrating an ability to creatively manage and deliver a quality product, on time, on strategy, and on budget
• Take initiative to make appropriate decisions and use good judgement when doing so. Exhibit integrity, professionalism, dependability, and mature thinking.

Key requirements

• Excellent written skills, solution-oriented, assertive, and resilient
• Excellent time management and organizational skills
• Strong facilitation/presentation skills, both in preparing materials required and in delivery
• Strong communication skills and ability to work well in a team setting