Account Manager

At Athelas we're bringing simple, life-changing health care products and medical billing services to people around the globe.

The future of healthcare is at home - we are a team of technologists building the next generation of care management at the intersection of hardware and software. We won't stop until we've brought the world class tools of a hospital to your home.

We develop hardware software, and diagnostics to improve the lives of chronic care patients (cancer, hypertension, schizophrenia, bipolar disorder).

In the US, 80% of healthcare spend occurs in 20% of patients. We aim to drastically reduce this cost through modern devices and preventative care services. Our core device (FDA Class 2 cleared) uses machine-learning trained on cell classification to allow chronic patients to monitor their white blood count at home. Our core software product is a platform to help doctors monitor vitals, trends, etc. of such patients, so that physicians and patients can stay aligned without direct interaction.

We also have a fast growing SaaS Revenue Cycle Management business that provides revenue intelligence for hundreds of healthcare businesses, from small clinics to large health systems. Our state-of-the-art dashboard Athelas Insights provides unparalleled understanding into the financial health of your practice to help you with all aspects of RCM including denials, working A/R, research, and more.

We've raised $132 million at a $1.5 billion valuation from top tier investors such as General Catalyst, Sequoia Capital, Y Combinator, and Initialized.

What You'll Do

• Manage the on-boarding & implementation process of Athelas Revenue Cycle Management (RCM) tools/services into new medical practices
• Coordinate externally with doctors, clinics, and hospitals
• Utilize data tools to extract, format, and integrate patient data into the Athelas patient management platform
• Partner with the strategy and sales departments to build out and continuously improve the patient, clinic, and doctor implementation processes
• Maintain relationships with current customer base
• Identify customer needs and expand Athelas services within each account

What You Have

• Experience with Account Management or Revenue Cycle Management (medical billing)
• At least two years of experience in onboarding, implementation, customer success or account management at a SaaS company
• Excellent verbal and written communication skills
• The ability to explain complex issues in simple terms and adapt your tone for different users
• Self starter with high attention to detail
• Experience navigating complex customer environments
• Can sort through large volumes of data and drive insights and results
• Experience using Microsoft Excel
• Ability to contribute to the building of new processes and systems

Why You'll Like Working with Athelas

• Rockstar Team: Join a team with an incredible record - we are the smallest, fastest company in history to receive FDA hematology clearance. We are also the largest Remote Patient Monitoring company in the US, with a fast-growing SaaS Revenue Cycle Management business as well
• Technology Focus: Revolutionizing how technology can be used in the healthcare industry
• Strong Backing: $132M Series B raised from the likes of Sequoia, General Catalyst, Tribe, Y Combinator
• Mission Driven: We are changing the way healthcare is provided, bringing it directly to the people who need it with technology-enabled solutions
• Incredible Growth: 500% growth in 2021 and we're just getting started