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Job details

Account Manager

Job Summary:

PPLSI is seeking a Account Manager for the Sapphire & Emerald Department to join our Business Solutions team overseeing a portfolio of assigned customers to create long-term, trusting relationships with them. The Account Manager will collaborate to achieve quotas while keeping our customers satisfied and engaged with our products and services in the long-run. Account management responsibilities also include developing strong relationships with customers, connecting with key business stakeholders, answering client inquiries and maintenance of group accounts. Our ideal Account Manager serves as the interface to understand the customer’s demands, plan how to meet those demands and builds long lasting, mutually beneficial relationships.

Responsibilities:

PPLSI is seeking a Account Manager for the Sapphire Department to join our Business Solutions team overseeing a portfolio of assigned customers to create long-term, trusting relationships with them. The Account Manager will collaborate to achieve quotas while keeping our customers satisfied and engaged with our products and services in the long-run. Account management responsibilities also include developing strong relationships with customers, connecting with key business stakeholders, answering client inquiries and maintenance of group accounts. Our ideal Account Manager serves as the interface to understand the customer’s demands, plan how to meet those demands and builds long lasting, mutually beneficial relationships.

Responsibilities

Serve as the lead point of contact for all customer account management matters.
Build and maintain strong, long-lasting client relationships.
Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors.
Ensure the timely and successful delivery of our service according to customer needs and objectives.
Aid as the interface between the customer service and the sales team of the company.
Help customers through email, phone, fax or mail and be the primary point of contact.
Enhance department and organization’s reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
Responsible for keeping current customers satisfied and delivering exceptional customer service on a day to day basis.

Requirements:

Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to details.
Excellent listening, negotiation and presentation abilities
Strong verbal and written communication skills
Self-motivated and able to thrive in a results-driven environment
Able to prioritize among competing tasks.
Critical thinking and problem-solving skills
Proactive approach with a passion for service
Adaptable and organized with ability to build rapport with customers
Monitor and analyze group account reports, enrollment, payment history, and invoices.
Availability for timely communication and customer service is essential.

Work Environment & Physical Demands:

While performing the duties of the job, this position operates in a professional office environment. This role routinely uses standard office equipment such as computers and phones. While performing the duties of this job, the employee is regularly required to use hands and fingers to handle, feel, or operate objects, tools or controls, and reach with hands and arms. The employee is frequently required to sit, stand, talk and hear. No travel is required for this position.

Department:

9340 Business Solutions Services

Time Type:

Full time

Commitment to Equal Opportunity

PPLSI conforms to all the laws, statutes, and regulations concerning equal employment opportunities. We strongly encourage women, minorities, individuals with disabilities and veterans to apply to all of our job openings. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, status as a protected veteran, and basis of disability or any other federal, state or local protected class. We prohibit retaliation against individuals who bring forth any concerns, orally or in writing, to the employer or the government, or against any individuals who assist or participate in the investigation of any concerns or otherwise oppose discrimination.

If you require a reasonable accommodation to complete the application process, please contact Human Resources at:

humanresources@legalshieldcorp.com

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