Account Manager - Agency

Reporting to a Senior Director of Client Experience, you will be responsible for supporting the Associate Directors and Senior Director in assisting to manage Key Agency Partnerships at Goodway. You will gain lots of hands-on experience in foundational Account Manager roles and responsibilities while growing and learning how to manage agency client relationships.

What You Will Do

• Support Associate Director/Senior Director in overall client relationship and being the day-to-day lead on accounts where you'll drive satisfaction, growth, and product adoption. Maintain a working knowledge of agency and end-clients' business with a thorough understanding of agency and end-clients' products/services, strategy/vision, needs, and challenges; documenting these and sharing with internal stakeholders
• Monitor day-to-day progress of campaigns, make sure deadlines are met, and provide quality assurance on all client deliverables. Assist in reviewing and facilitating the completion of projects internally by working closely with Media Solutions and Digital Strategy teams.
• Actively participating/leading internal and external calls, including Kick-off, Account Team, Sales team, and client calls.
• Provide quality assurance on all company output including campaign plans, reports, and analysis.
• Update team status documents and stay on top of upcoming tasks
• Aid in project management of team workflow processes and the execution of campaigns.
• Electronically organize team files and documents within the shared drive and across GWG toolset.
• Assist in Salesforce upkeep, IO management, Billing details/invoicing.
• Speak to general media platform best practices/set up including Trade Desk, Google, Meta, etc.

Who You Are

• You have a minimum of 2 years of working knowledge in paid digital media.
• You possess strong customer service skills along with a proven track record of delivering exceptional responsiveness, attention to detail, and clear, concise communication.
• You possess strong business acumen, as well as solid written and verbal communication skills.
• Ability to work within multiple technical systems and platforms necessary for managing client campaigns, dashboard reporting, ad tags, and sales funnel. Tableau experience required and 3rdpart tracking experience.
• You have had roles where you have had to manage change well, are a motivated self-starter with a team-player mentality, and can travel up to 20% (including 2 required all company trips per year).