Account Manager-Customer Success

Who We Are:

Join a rapidly growing company revolutionizing the trucking industry! Cargomatic is the #1 technology platform and digital marketplace for powering world-class, local trucking. Local trucking is the lifeblood of every regional economy, and yet this $82 billion industry still relies heavily on phone calls and fax machines. Cargomatic is transforming the way goods move around metropolitan areas by connecting shippers and commercial truck drivers with mobile technology. We are solving complex, real-world problems every day, and giving full transparency to the shipping process.

Account Manager – Remote – East Coast Working Hours

Cargomatic is seeking an Account Manager to join our growing Customer Success team! This position will report to the Head of Operations.

Position Summary:

The Account Manager is responsible for ensuring that Cargomatic customers achieve their desired value. The Customer Success Manager works with our customers to effectively on-board accounts onto our services, drive adoption, build high customer satisfaction, grow revenue, and achieve retention goals.

Your day-to-day:

• Manage post-sales activity for Cargomatic customers through project management, product knowledge, planning, and execution.
• Maintain a deep understanding of the processes and product to speak with customers and provide best practices on relevant features/functionality to meet their business needs.
• Conduct onboarding and retention campaigns as needed to increase customer retention.
• Identify expansion opportunities among existing customer base and partner with internal Sales stakeholders to build and execute on a growth plan.
• Track accounts to identify churn risk and work actively to improve customer health and retention.
• Collaborate with internal stakeholders on process improvement efforts to optimize the customer journey and experience.
• Working directly with Customers to communicate load execution.
• Close the loop on documents, approvals, and denials for loads.
• Calling customers daily and following up on potential business.
• Growing your book of business by gaining new lanes and additional freight.
• Communicating with Operations and Capacity teams.
• Providing up-to-date information.
• Participating in the growth of new business.
• Establish and maintain relationships with customers.
• Collaborating with coworkers in a team-oriented environment.

What we look for:

• Experience in Logistics/Transportation required.
• Account Management experience preferred.
• Bachelor’s degree in Business or related field, or equivalent experience.
• Strong communication, negotiation, and problem-solving skills.
• Competitive nature with a sense of urgency in a fast-paced environment.
• Excellent interpersonal and customer service skills.
• Possess organizational skills in a detail-oriented setting.
• Obsessed with constantly delighting customers of all shapes and sizes.
• Natural problem solver who provides possible solutions as a jumping off point and is able to gain consensus among critical stakeholders.
• Team player who wants to roll up their sleeves to help build and execute fresh ideas to address product adoption and churn mitigation.
• Empathy, humility, and great listening skills.
• History of collaborating effectively with cross-functional teams is a plus.
• Growth mentality – constant learner.
• MS Office skills and related computer knowledge.
• Other duties as assigned.

Benefits:

• Competitive Salary
• 100% Covered Medical & Dental Benefits
• Many more Company paid perks

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