Account Manager - eCommerce

Job Description Overview:

Essential Duties and Responsibilities:

• Operation, Maintain, Sales and Inventory Management:
  • Run day-to-day internal product setup and sales operations to ensure processes, policies and procedures are maintained and improved as needed to drive business efficiencies to the next level.
  • Business owner mindset is required! Taking lead to communicate between IT/ Logistic and Warehouse team to ensure all the operations can working smoothly.
  • Detail oriented, the setup and promo process may take over 50% of your daily working hours.
  • Responsible for reporting and communicating to sales management, operations, and marketing organization on key performance metrics, lead conversion trends, and Quarterly Business Reviews on overall program and team performance
  • Provide recommendations to Director of Sales and Product Management based on model performance. Including how to reduce the lead-time on product setup or maintain the operation efficiency.

• Coordinates and arranges weekly/bi-weekly/ and monthly scheduled meetings with each account.
  • Take the lead on the call when management is not available.
  • A dedication to above and beyond customer service.
  • A solution-focused mindset that is rooted in empathy and honesty.

• 
  Competitive Analysis: Track promotions of competition at selected accounts. Ask detailed questions to account to better understand competitions performance.
• Market Analysis: Study key retailers’ websites and read NPD monthly reporting to understand the market and help provide recommendations to accounts based on market data.
• Work with ASUS partners: Intel, Microsoft, Nvidia and AMD to create win-win opportunities
• Customer Service - Escalate customer service issue and create a closed loop to satisfy end consumer and retailer.
• Actively utilize Salesforce.com to track account activity and performance.
• Work with Marketing to create marketing solutions to support accounts. Closely manage marketing timelines set by accounts. Drive each account to place ASUS products in ad - ensuring they have the proper messaging and images.
• Work with product management team to secure shelf placement and marketing support within the ROI guidelines controlled by the product management team

• Forecast Management:
  • Input forecast to Product Management team.
  • Track delivery schedule to meet forecast request.
  • Communicate to account any deviations from forecast.
  • Request POs based on forecast.

Required Qualifications

Years of Education and Work Experience:

• Bachelor's degree (B.A./B.S.) in business or related field
• Minimum of 5 years of retail account management or retail buying experience in the consumer electronics industry

Knowledge and Skills:

• Intermediate experience with Word, Excel, and PowerPoint
• Ability to multi-task and manage workflow priorities
• Confidence to speak in front of large groups or senior management
• Focused on taking initiative to solve problems and create positive results
• Strong communication skills via email, phone, and face to face within ASUS and external partners
• Team player who is open to supporting other team members
• Proficient in English

Preferred Qualifications:

• eCommerce Account Management experience is preferred.

Working Conditions:

• Fremont office or Remotely from home with travel as needed
• Ability to travel domestically– approximately 10% travel as needed