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Account Manager - job 1 of 2

Teamwork makes the stream work.

Roku is changing how the world watches TV

Roku is the #1 TV streaming platform in the US, and we've set our sights on powering every television in the world. Roku pioneered streaming to the TV. Our mission is to be the TV streaming platform that connects the entire TV ecosystem. We connect consumers to the content they love, enable content publishers to build and monetize large audiences, and provide advertisers unique capabilities to engage consumers.

From your first day at Roku, you'll make a valuable - and valued - contribution. We're a fast-growing public company where no one is a bystander. We offer you the opportunity to delight millions of TV streamers around the world while gaining meaningful experience across a variety of disciplines.

About the team

The world is cutting the cord and streaming its TV online, a shift that has dramatically changed how advertisers target, reach and measure their preferred audiences in ways that broadcast TV and cable never could. In this new world, Roku has re-written the rules of modern advertising and we need someone to support Media & Entertainment clients within the Performance ad sales team. In this role, you will be a critical partner in both supporting Roku sales and working externally with clients, while driving process and execution cross-functionally with internal teams. This role will differ from a conventional Account Manager position, in that you will ideally possess not only a firm grasp of the needs and practices of Media & Entertainment advertisers, but both the sales and operational savvy to help build and rapidly scale our performance advertising team.

About the role

The expectations placed on the Account Manager role within the Performance Ad Sales team are largely similar to that of the broader Client Services team at Roku, with a few key points of differentiation. As a member of this team, you will bring a breadth of experience working with brands & advertisers who are hyper focused on outcome-based media buying and the methods used to measure performance across devices. You will be very comfortable and familiar communicating with advertisers about their measurement objectives, recommending attribution models and measurement solutions, and providing a consultative perspective to performance marketers about how Roku supports their objectives. You will be excited to evangelize the unique benefits of the Roku platform and drive adoption of our product suite across the spectrum of Media & Entertainment advertisers. This position is part of one of the most rapidly growing teams at Roku and will play a key role in driving this business.

In addition to maintaining an external, client-services perspective at all times, this key team member is integral in collaborating with internal business & operations teams to develop & streamline workflows, optimize campaigns, and ensure seamless end-to-end campaign execution. You will have a passion for data, process and customer success and will be closely aligned with other client services team members and cross-functional groups. This position requires strong communication skills and strong attention to detail, in a fast-paced sales environment.

At Roku, we like to say that there are no bystanders, and that is as true in the advertising team as it is in any other facet of the company. We work together to ensure our clients understand this new world of advertising, that they are making the best possible decisions to support their own goals, and drive advertiser interest and engagement across the board.

Sound like fun?

For California Only - The estimated annual salary for this position is between $92,000 and $177,000 annually.

Compensation packages are based on factors unique to each candidate, including but not limited to skill set, certifications, and specific geographical location.
This role is eligible for health insurance, equity awards, life insurance, disability benefits, parental leave, wellness benefits, and paid time off.

What you’ll be doing

Be comfortable presenting insights, data & campaign metrics during client meetings and/or QBRs
Serve as the lead day-to-day POC for advertiser/ad agency relationships on campaign management
Proactively manage renewal and up-sell opportunities for all current clients
Partner closely with Ad Ops & other Business Operations Teams on campaign activations & optimizations
Frequent monitoring & reporting campaigns status to key stakeholders – including external and internal campaign updates, recaps & useful insights, screen grabs, and video captures
Ensure on time & ease of launch for clients for all product offerings
Serve as the liaison between the client, Roku creative services and ad operation teams – support Roku Best Practices & Ad Guidelines on design and approach for assets
Provide regularly scheduled communications and campaign updates with clients and internal stakeholders – you are responsible for keeping all parties informed and on schedule, a monumental and complex task
Develop a keen understanding of how the Roku platform and unique ad products will deliver brand value in support of the clients advertising goals
Support Roku billing efforts for our clients from invoice to payout

We’re excited if you have

3+ years experience in account management/client services at an ad tech company or media 3-5 years of agency or direct-client experience
Experience working with Media & Entertainment advertisers preferred
Highly organized, comfortable managing many campaigns simultaneously
Required experience working with performance advertisers or brands
Experience in programmatic video executions and workflows; hands-on experience with a DSP is preferred
Experience working with, or in-depth knowledge of, core performance marketing platforms – Google Adwords, Facebook Ads Manager – is preferred
Experience in display and video advertising with a premium publisher or agency
Reporting intelligence with Salesforce, Excel, PowerPoint & Tableau
Strong desire for collaboration, creative brainstorms and proactive client engagement
Familiar with commercial digital ad serving tools for video and display
Analytical, project management, deadline-drive, and process-oriented personality
Self-starter, comfortable working in fast-paced, growing environment

#LI-RD2

The Roku Culture

Roku is a great place for people who want to work in a fast-paced environment where everyone is focused on the company's success rather than their own. We try to surround ourselves with people who are great at their jobs, who are easy to work with, and who keep their egos in check. We appreciate a sense of humor. We believe a fewer number of very talented folks can do more for less cost than a larger number of less talented teams. We’re independent thinkers with big ideas who act boldly, move fast and accomplish extraordinary things through collaboration and trust. In short, at Roku you'll be part of a company that's changing how the world watches TV.

We have a unique culture that we are proud of. We think of ourselves primarily as problem-solvers, which itself is a two-part idea. We come up with the solution, but the solution isn't real until it is built and delivered to the customer. That penchant for action gives us a pragmatic approach to innovation, one that has served us well since 2002.

To learn more about Roku, our global footprint, and how we've grown, visit https://www.weareroku.com/factsheet.

By Roku

Roku is a leading global tech company founded by Anthony Wood in 2002 that specializes in distributing streaming services via Roku-branded players and smart TVs. Roku tops US streaming TV distribution, reaching about 120 million people as of 2024.

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