Account Manager

EXPLEO USA is looking for an Account Manager, to join a dynamic and expanding team in Mobile, AL..

• Contribute to the consolidation and maintenance of business relationships with clients through regular follow-ups on projects and needs.
• Work in proximity with Business Development
• Evaluate customer satisfaction during the project life through quarterly survey; reports surveys’ results to Quality for analysis and data processing
• Monitoring the Customer Performance Indicators on projects
• Escalate customer complaints to Quality, participates in the root cause analysis and the definition of mitigation actions

• Anticipate the skills necessary for the development of activities
• Maintain close relationship with external employees
• Build training plan for the employees
• Approve ADP requests of employees under his/her responsibility
• Approve ADP timesheets after verification completed by Project Coordinators; review and approve expenses claims
• Organize annual performance reviews for external employees
• Involved with monitoring the skills of the employees
• Escalate potential disciplinary actions to HR department
• Support Director of HR on lay-off announcement
• Provide information on the headcount, number of FTEs, billable hours per month

• Accountable for project performance
• Define priorities and attend technical interviews with recruiter and candidate
• Review customer Purchase Order's, identify discrepancies, establish mitigating actions
• Approve customers’ and contractors’ invoices
• Collaborate with TAS Coordinator
• Prepare and actively participate in internal and external reviews
• Take part with internal or external projects audits
• Participate in annual suppliers’ performance review according to Procurement procedure and criteria
• Ensure efficient flow down communication
• Actively participates into DMM

• Excellent operational management skills
• Experience in personnel management
• Demonstrate leadership, good organizational skills and business acumen
• Have a technical understanding of their scope of work
• Good oral, written and interpersonal communication skills
• Be goal-oriented and have a strong sense of priorities
• Demonstrate ethics and integrity
• Good decision-making skills
• Competence in operational risk management
• Ability to work on multiple tasks and projects simultaneously

• An innovative and dynamic work environment
• An opportunity to work on exciting and cutting edge projects
• Competitive rate