Service Support Facilitator

Acentra Health exists to empower better health outcomes through technology, services, and clinical expertise. Our mission is to innovate health solutions that deliver maximum value and impact.

Lead the Way is our rallying cry at Acentra Health. Think of it as an open invitation to embrace the company’s mission, actively engage in problem-solving, and take ownership of your work daily. Acentra Health offers you unparalleled opportunities. In fact, you have all you need to take charge of your career and accelerate better outcomes – making this a great time to join our team of passionate individuals dedicated to being a vital partner for health solutions in the public sector.

Acentra seeks a Service Support Facilitator to join our growing team.

Job Summary:

The CSED Waiver Service Support Facilitator is vital to the program's success by conducting initial and annual assessments which are used in determining medical eligibility and levels of Wrap Facilitation for program members. These are crucial for the member's planning team in guiding their Person Centered Plan of Care. The facilitator will assist in the process of redetermining medical eligibility through initial and annual assessments. 

*Position is remote within the State of West Virginia or bordering West Virginia.

Job Responsibilities:

• Schedule, conduct and appropriately document member assessments within prescribed timelines
• Enter assessment data into the web system
• Participate in inter-rater activities to ensure consistency in the administration of the assessment instruments and adherence to assessment protocols
• Participate in monthly Waiver staff meetings, quarterly all-staff meetings and other required training and meetings as necessary
• Support in overseeing department procedures and participating in quality assurance/improvement initiatives
• Conduct educational sessions for family members and agencies, covering policies related to assessments
• Complete satisfaction survey with a focus on achieving positive results from respondent feedback
• Other duties as assigned

Required Qualifications/Experience:

• Bachelor’s Degree in Human Services (preferably social work, psychology or counseling). Masters degree and license preferred
• Minimum of 2 years of experience with the population and possess knowledge of program policies and procedures as well as other programs/services available to program members

Preferred Qualifications/Experience:

• Medicaid/Public Sector service experience is also preferred
• Proficient understanding of person-centered planning principles
• Familiarity with various computer applications and adept at navigating multiple screens
• Demonstrated ability to uphold confidentiality standards and ensure HIPAA compliance when evaluating pertinent issues
• Strong organizational skills are essential
• Exhibits a sense of urgency to meet deadlines effectively

Why us?

We are a team of experienced and caring leaders, clinicians, pioneering technologists, and industry professionals who come together to redefine expectations for the healthcare industry. State and federal healthcare agencies, providers, and employers turn to us as their vital partner to ensure better healthcare and improve health outcomes.

We do this through our people.

You will have meaningful work that genuinely improves people's lives nationwide. Our company cares about our employees, giving you the tools and encouragement, you need to achieve the finest work of your career.

Thank You!

We know your time is valuable, and we thank you for applying for this position. Due to the high volume of applicants, only those who are chosen to advance in our interview process will be contacted. We sincerely appreciate your interest in Acentra Health and invite you to apply to future openings that may interest you. Best of luck in your search!

~ The Acentra Health Talent Acquisition Team

Visit us at Acentra.com/careers/

EOE AA M/F/Vet/Disability

Acentra Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable Federal, State, or Local law.

Benefits are a key component of your rewards package. Our benefits are designed to provide additional protection, security, and support for your career and life away from work. Our benefits include comprehensive health plans, paid time off, retirement savings, corporate wellness, educational assistance, corporate discounts, and more.  

Compensation 

The pay range for this position is $51,480-57,364.80.

“Based on our compensation philosophy, an applicant’s placement in the pay range will depend on various considerations, such as years of applicable experience and skill level.”