Resident Services Coordinator - 41 West - Bankers Hill

With a legacy spanning four decades, Action Property Management has become the premier choice for homeowner’s association management. Founded in 1984, Action began with a single client and a vision to elevate ethical and professional standards in the HOA industry. Our unwavering commitment to integrity, and professionalism coupled with our core values of excellence, innovation, and care for people, continues to define us.  Today, as the largest privately owned HOA management company in the West, we proudly serve over 300 communities across 9 offices. Our success is fueled by a team of nearly 900 dedicated team members who genuinely love what they do and are dedicated to helping homeowners thrive and love where they live.

Action is seeking a Full-Time Resident Services Coordinator to join our team for our luxury condominium 41 West in Bankers Hill, San Diego.

Summary:

Facilitates resident common area reservations. Maintains community access system. Assists residents with general questions regarding account information and maintenance requests and provides information to residents regarding Association policies and procedures. Prepares and distributes regular management communications to Community Manager and to residents. Assists Community Manager with tasks as needed. Fills in for the Community Manager in his/her absence.

• Facilitate Resident Move In and Move Out including processing of resident application, fee and deposit, scheduling of necessary vendors, performing pre-inspection and post-inspection, updating building access system. Responsible for ensuring that all of the steps on the “Move-In Checklist” are completed.
• Creates and administers the common area reservation calendar and processes resident reservation applications.
• Monitors all onsite services (package delivery, etc.) and promotes services to residents.

• Resident Registration: Maintains all resident registration forms (bike, pet, etc), issues decals if necessary and tracks all information in a spreadsheet. Maintains all registration information.

• Maintains building access system. Places work orders as necessary.

• Performs regular walks through the property. Places work orders as necessary.

• Acts as Management liaison to and assists Residents as needed. Prepares bulletin board postings. Sends e-blasts to Residents as requested by Community Manager.

• Fills in for and assists the Community Manager as needed. Assists Community Manager with administrative support and coordination of vendors on-site.

• Must be over 18 years of age and successfully pass a pre-employment background check and drug screening.
• At least 1 year of customer service experience.
• Hospitality, luxury retail or fine dining experience is preferred.
• Microsoft Internet Explorer, Office Suite and Outlook experience.
• Upbeat and positive team player attitude.
• Strong judgment and solutions-oriented with good communication skills.
• Proactive customer service approach.
• Hospitality Management college students or recent graduates are highly desired. Polished and professional appearance and demeanor.

Why You’ll Love Working at Action

At Action Property Management, we believe in creating an environment where you truly love where you work. We offer competitive pay and ample opportunities for career growth and advancement. Our comprehensive benefits package includes medical, dental, vision, pet insurance, 401(k) with company match, and life and disability support for qualifying team members. We also provide generous paid time off, including vacation hours, sick time, and company-observed holidays for qualifying team members. We are committed to investing in the infrastructure, technology, training, and tools you need to excel in your role. Our relentless dedication to our company values and culture ensures a workplace where you feel heard, supported, and valued.  Join us at Action Property Management and make a meaningful impact.

Action Property Management is an Equal Opportunity Employer and Supports a Drug Free Workplace. Pursuant to the San Francisco and Los Angeles Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. 

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