34505367634 - Fraud Analyst

As a Fraud Analyst at our company, your primary responsibilities include monitoring and analyzing eCommerce transaction data, approving or canceling sales orders based on pre-established guidelines, and assisting customer service with inquiries. You will also verify fraud-related documentation, identify emerging fraud trends, and collaborate with the operations team on investigations, creating a secure environment for our customers.

To become a Fraud Analyst with us, we require at least 2 years of experience in fraud prevention, particularly in eCommerce or electronic payment fraud. A BA/BS degree or equivalent experience is also necessary. Strong analytical skills, attention to detail, and excellent communication abilities are crucial for success in this role.

Fraud Analysts at our company utilize various tools to excel in their role, including fraud prevention platforms like Riskified, Signifyd, and Kount. For payment processing, systems like Stripe, PayPal, and Adyen are utilized, alongside chargeback management tools such as Chargeback Gurus and Midigator, along with data analysis software like Excel and SQL.

Yes, as a Fraud Analyst, availability on weekends and holidays may be necessary to monitor transactions effectively and respond to any emerging fraud concerns. We value flexibility in our team to ensure we maintain security across all platforms.

At our company, we believe in nurturing talent and providing growth opportunities. Fraud Analysts can advance by taking on specialized roles in fraud prevention strategy or analytics, as well as moving into leadership positions. Continued education and training in emerging fraud trends and tools are encouraged to stay competitive in the field.

When answering this question, focus on your experience with data analysis tools such as SQL or Excel, and discuss specific methods you apply to identify patterns or anomalies in transaction data. Mention how you stay current with emerging trends and any fraud prevention frameworks you follow.

Prepare to share a specific example where you detected a fraudulent transaction. Outline the steps you took, the tools you utilized, and how your actions prevented further issues. This showcases not only your analytical skills but also your ability to act decisively.

Discuss your approach to prioritization techniques, such as categorizing transactions by risk level. Emphasize your ability to remain organized and focused in high-pressure environments, ensuring you don’t miss critical alerts while managing multiple tasks.

Share specific examples from your previous roles where you were involved in chargeback processes. Explain your understanding of chargeback regulations and how effective communication with finance teams plays a role in resolution.

Discuss how staying informed about new fraud techniques is essential to stay ahead of fraudsters. Mention resources you use, like professional groups or online courses, to illustrate your commitment to professional development.

List the fraud prevention tools you have experience with, such as Riskified or Kount, and explain how you've used them in previous roles. Show your understanding of how these tools benefit fraud detection and prevention efforts.

Outline your methodical approach to problem-solving when faced with suspicious transactions. Highlight how you analyze data, consult guidelines, and work collaboratively with your team to address issues efficiently.

Explain your understanding of compliance and privacy regulations. Discuss specific practices you implement to ensure adherence, such as documenting processes or training staff on compliance procedures.

Share your passion for protecting customers and businesses from fraud. Discuss how fraud prevention is more than a job to you—highlight the rewarding aspects of the work that keep you motivated.

Speak to your coping strategies during high-stress periods, such as maintaining organization, using tools to streamline processes, and prioritizing tasks effectively to ensure accurate and timely fraud detection.