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34505367634 - Fraud Analyst

Job Title: Fraud Analyst

Schedule: M-F, 9AM-6PM Pacific Time

Salary: based on experience

The Fraud Analyst plays a critical role in safeguarding our eCommerce transactions by monitoring and reviewing daily sales orders to detect fraudulent activity and credit card misuse. This position requires keen attention to detail, strong analytical skills, and the ability to identify emerging fraud trends.

To expedite the process, please complete this assessment. Candidates who complete the assessment will be prioritized: https://app.testgorilla.com/s/6orxj4d6


Responsibilities:

  • Monitor and analyze eCommerce transaction data and member accounts to detect suspicious or fraudulent activity.
  • Approve or cancel sales orders based on pre-established fraud guidelines.
  • Assist customer service representatives with inquiries related to customer accounts and order statuses.
  • Verify fraud-related documentation to conduct due diligence on potentially fraudulent transactions.
  • Identify and assess new and existing fraud trends through transaction pattern analysis.
  • Monitor real-time queues and flag high-risk transactions within the business portfolio.
  • Collaborate with customers and the operations team during fraud investigations.
  • Support Finance teams by providing necessary documentation for chargeback resolutions.
  • Maintain detailed records in compliance with PCI, GDPR, and CCPA regulations.
  • Stay updated on emerging fraud trends and industry best practices for online fraud detection and prevention.

Requirements:

  • 2+ years of experience in fraud prevention.
  • Background in eCommerce, electronic payment fraud, risk operations, or credit card industry regulations is required.
  • Ability to multi-task effectively in a fast-paced, high-volume environment.
  • Strong attention to detail with excellent problem-solving skills.
  • Availability on weekends and holidays as needed.
  • Exceptional written and verbal communication skills.
  • BA/BS degree or equivalent work experience.

Tools to use

  • Fraud prevention tools: Riskified, Signifyd, Kount, Sift
  • Payment processing systems: Stripe, PayPal, Adyen
  • Chargeback management: Chargeback Gurus, Midigator
  • Data analysis tools: Excel, SQL, Looker
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Average salary estimate

$70000 / YEARLY (est.)
min
max
$60000K
$80000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About 34505367634 - Fraud Analyst, Activate Talent

Join our amazing team as a Fraud Analyst! In this critical role at our innovative company, you'll be on the front lines of safeguarding our eCommerce transactions. Every day, you'll dive into analyzing sales orders to pinpoint fraudulent activity and credit card misuse. We're looking for someone with a sharp eye for detail, strong analytical skills, and an intuitive understanding of emerging fraud trends. Your responsibilities will include monitoring transaction data and member accounts, making decisions on sales orders based on our fraud guidelines, and assisting customer service reps with account inquiries. You'll also verify documentation, identify trends through data analysis, and collaborate closely with the operations team on investigations. To thrive in this role, having 2+ years of experience in fraud prevention, preferably in eCommerce or payment systems, is essential. You'll need to be a master multitasker capable of thriving in a fast-paced environment. Excellent written and verbal communication skills will also be crucial, as you'll work closely with various teams. Staying updated with the latest fraud trends is key, and familiarity with tools like Riskified, Stripe, and SQL will be beneficial. If you're passionate about protecting customers and enjoy a dynamic work atmosphere, we would love for you to apply!

Frequently Asked Questions (FAQs) for 34505367634 - Fraud Analyst Role at Activate Talent
What are the primary responsibilities of a Fraud Analyst at your company?

As a Fraud Analyst at our company, your primary responsibilities include monitoring and analyzing eCommerce transaction data, approving or canceling sales orders based on pre-established guidelines, and assisting customer service with inquiries. You will also verify fraud-related documentation, identify emerging fraud trends, and collaborate with the operations team on investigations, creating a secure environment for our customers.

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What qualifications do I need to become a Fraud Analyst at your company?

To become a Fraud Analyst with us, we require at least 2 years of experience in fraud prevention, particularly in eCommerce or electronic payment fraud. A BA/BS degree or equivalent experience is also necessary. Strong analytical skills, attention to detail, and excellent communication abilities are crucial for success in this role.

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What tools do Fraud Analysts use at your company?

Fraud Analysts at our company utilize various tools to excel in their role, including fraud prevention platforms like Riskified, Signifyd, and Kount. For payment processing, systems like Stripe, PayPal, and Adyen are utilized, alongside chargeback management tools such as Chargeback Gurus and Midigator, along with data analysis software like Excel and SQL.

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Is weekend availability required for the Fraud Analyst position?

Yes, as a Fraud Analyst, availability on weekends and holidays may be necessary to monitor transactions effectively and respond to any emerging fraud concerns. We value flexibility in our team to ensure we maintain security across all platforms.

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What are the career development opportunities for a Fraud Analyst at your company?

At our company, we believe in nurturing talent and providing growth opportunities. Fraud Analysts can advance by taking on specialized roles in fraud prevention strategy or analytics, as well as moving into leadership positions. Continued education and training in emerging fraud trends and tools are encouraged to stay competitive in the field.

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Common Interview Questions for 34505367634 - Fraud Analyst
What methods do you use to analyze transaction data for fraud detection?

When answering this question, focus on your experience with data analysis tools such as SQL or Excel, and discuss specific methods you apply to identify patterns or anomalies in transaction data. Mention how you stay current with emerging trends and any fraud prevention frameworks you follow.

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Can you describe a time you identified a fraudulent transaction?

Prepare to share a specific example where you detected a fraudulent transaction. Outline the steps you took, the tools you utilized, and how your actions prevented further issues. This showcases not only your analytical skills but also your ability to act decisively.

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How do you prioritize tasks when monitoring high volumes of transactions?

Discuss your approach to prioritization techniques, such as categorizing transactions by risk level. Emphasize your ability to remain organized and focused in high-pressure environments, ensuring you don’t miss critical alerts while managing multiple tasks.

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What experience do you have with chargeback management?

Share specific examples from your previous roles where you were involved in chargeback processes. Explain your understanding of chargeback regulations and how effective communication with finance teams plays a role in resolution.

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Why is staying updated on fraud trends important?

Discuss how staying informed about new fraud techniques is essential to stay ahead of fraudsters. Mention resources you use, like professional groups or online courses, to illustrate your commitment to professional development.

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What fraud prevention tools are you familiar with?

List the fraud prevention tools you have experience with, such as Riskified or Kount, and explain how you've used them in previous roles. Show your understanding of how these tools benefit fraud detection and prevention efforts.

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Describe your problem-solving process in fraud detection.

Outline your methodical approach to problem-solving when faced with suspicious transactions. Highlight how you analyze data, consult guidelines, and work collaboratively with your team to address issues efficiently.

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How do you ensure compliance with regulations, such as PCI and GDPR?

Explain your understanding of compliance and privacy regulations. Discuss specific practices you implement to ensure adherence, such as documenting processes or training staff on compliance procedures.

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What motivates you to work in fraud prevention?

Share your passion for protecting customers and businesses from fraud. Discuss how fraud prevention is more than a job to you—highlight the rewarding aspects of the work that keep you motivated.

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How do you handle stress during peak transaction periods?

Speak to your coping strategies during high-stress periods, such as maintaining organization, using tools to streamline processes, and prioritizing tasks effectively to ensure accurate and timely fraud detection.

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EMPLOYMENT TYPE
Full-time, remote
DATE POSTED
March 14, 2025

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