Systems Engineer (SaaS Operations)

Acumatica is a company on a mission. We are a leading innovator in cloud ERP with customers located around the world.  But don’t take our word for it—read what analysts like G2 and Info-Tech have to say about us.

Acumatica is a leading provider of cloud business management software that empowers small and mid-size businesses to unlock their potential and drive growth. Built on the world’s best cloud and mobile technology and a unique customer-centric licensing model, Acumatica delivers a suite of fully integrated business management applications, such as Financials, Construction, Distribution, and CRM, on a robust and flexible platform. In an interconnected world, Acumatica enables customers to take full control of their businesses, play to their organizations’ unique strengths, and support their clients by following them anywhere on any device.

Acumatica’s culture is casual and high-energy. We are passionate about our product and our mission, and we are loyal to each other and our company. We value work/life balance, efficiency, simplicity, freakishly friendly customer service, and making a difference in the world. Acumatica offers exceptional professional and financial growth potential.

To learn more about Acumatica’s mission, please visit: http://www.acumatica.com

You will be a part of a team responsible for day-to-day operation of various SaaS delivery environments, as well as ongoing initiatives to ensure demonstrated levels of reliability, scalability, and quality of service. The successful candidate will be familiar with software development and deployment processes, relational databases, Windows/Linux systems, and have scripting or programming experience. Also, they should be comfortable working with and around a wide range of platforms, programming languages, protocols, and web technologies to achieve maximum levels of operational efficiency and quality of service to customers. In addition, they will be providing day-to-day support for the Company’s internal IT infrastructure, including employee help desk, network connectivity and telecommunications activities. Some of the things you'll be doing include… 

• Day-to-day monitoring of the production service delivery environment to ensure all services and applications are operating optimally and Service Level Agreements (SLAs) are met 

• Identify optimization opportunities and solve problems affecting service delivery across all deployed applications, shared services, middle-ware and databases/data stores 

• Operate and maintain systems supporting the provisioning of new customers, applications, and features 

• Provide insight on trends requiring proactive action to stay “one step ahead” of customers and/or upcoming corporate requirements 

• Participate in the software design and development process to ensure maximum operational efficiency and architecture services 

• Software deployment and configuration management in both Quality Assurance and Production environments 

• Develop tools and utilities in support of the Operations organization and SaaS service delivery 

• Provide level 2/3 support for customer initiated issues 

• Maintain and improve the IT infrastructure, including servers, laptops/desktops, networks and telecommunications 

• Deliver outstanding help desk support to employees 

• Establish, maintain and manage vendors responsible for providing hardware, software and/or services required to provide world-class service 

• Identify systems deficiencies and recommend solutions 

• Document forecasts, plans and resolutions for on-going and future reference 

• Innovate, promote and drive adoption of tools, technologies, policies and procedures in support of continuous improvement 

• Bachelor’s degree in Information Technology, Computer Science or MIT. 

• At least 5+ years’ experience in developing, deploying, maintaining, or otherwise operating software 

• At least 3+ years’ experience in relational databases and SQL 

• At least 4+ years’ experience in administration of Windows/Linux environments 

• At least 3+ years’ experience in basic scripting and programming

• Willingness to adhere to and analyze standards/procedures for workflow and change management. 

• Excellent Troubleshooting skills, extremely customer-oriented, treating co-workers and customers with the utmost consideration and respect. 

• Analytical and problem-solving abilities and the ability to effectively prioritize and execute tasks in a high-pressure just-in-time environment 

• Strong background in network troubleshooting, implementation, and VPN configuration. 

• Must have the desire and ability to learn new applications and tools 

• Experience with Accounting, ERP, or other business management software is a plus. 

Additional Skills and Talents Desired:

• Automaton Experience using VB, PowerShell or a similar scripting technology. 

• Experience with deploying and managing virtualized infrastructure 

• Familiarity with HTML, CSS, Java, ASP.Net 

Work Perks: 

• Industry competitive salary
• Comprehensive Health & Life insurances  
• Hybrid working
• Office lunch
• Exposure to working with distributed global teams
• Paid paternity leave

Acumatica is an Affirmative Action and Equal Opportunity Employer/Veterans/Disabled. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please e-mail [email protected].