Customer Service Representative

Job Title: Customer Service RepresentativeLocation: Schaumburg, ILIndustry: ManufacturingPay: $22 - $24 per hour (based on experience)Job Description: We are seeking enthusiastic and detail-oriented Customer Service Representatives to join our client's team. The positions focus on email-based customer interactions, order processing, and collaboration with the sales department to enhance customer satisfaction.Key Responsibilities:• Order Management: Handle customer orders and inquiries via email efficiently and accurately.• Account Investigation: Address and resolve issues related to customer accounts, such as open invoices and credit holds.• Product Support: Provide detailed information about product availability, delivery, and return procedures.• Discrepancy Resolution: Investigate and resolve order discrepancies, such as missing items.• Sales Collaboration: Assist the sales team by preparing accounts, providing leads, and offering administrative support.Qualifications:• Experience: Minimum of 1 year in customer service, with order entry experience preferred• Skills: Proficient in MS Office and technologically adept.• Soft Skills: Independent, proactive, inquisitive, capable of prioritizing tasks, multitasking, and effective listening.• Work Schedule: Monday-Thursday, 7:45 am-5:00 pm; Friday, 8:00 am-2:00 pm• Start Date: Immediate start preferredAddison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.