Administrative Specialist I

Grade: NC08 Salary Range: $36,682 - $64,194

This position is in the DMV Liability Insurance Unit. In this position you will be responsible for interpreting customer’s files, generating proper correspondence, and entering civil penalties and restoration fees when there is lapse in insurance. This position will assist the motoring public in reference to complex registration and insurance related case files regarding incorrect information, insurance penalties or correspondence received from the customer. This position will research and respond to customer inquirers, carefully examine all fees for license plate renewals, open and close cash drawer and balance money at the end of each workday. This position will enter forms, approve refunds and post checks to insurance files daily to clear or update customer accounts. This position will also perform verifications which includes receiving incoming calls from License Plate Agency (LPA) representatives via email and by faxed information. This position will use mainframe programs such as STARS, LITES and SADLS.

Qualified applicants must submit an application that clearly reflects work experience that demonstrates the following:

• 
  Knowledge of office/work unit procedures, methods, and practices.
• Proficient computer skills and MS Office Suite including Outlook, Word, and Excel.
• Demonstrated ability multi-tasking including compiling, assimilating, and organizing both printed and electronic information.
• Demonstrated ability to review and process information to assess compliance and to determine conclusions and actions based on applicable laws, rules, and regulations.
• Demonstrated ability receiving and accurately processing all types of monetary funds.

Some state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See oshr.nc.gov/experience-guide for details.

High school diploma or General Educational Development (GED) diploma and two years of related administrative experience; or equivalent combination of education and experience.

DMV HR: Kimberly McGarry (919) 615-7229