Job details
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Administrative Support Specialist
General Information
Vacancy Open to
All Candidates
Employment Type
Permanent - Full-time
If time-limited, note appointment end date
Hours per week
40
Months per year
12
Position Number
000751
NC Salary Grade Equivalency
GN06
Classification Title
Admin Support Specialist - Journey
Working Title
Administrative Support Specialist
Salary Range
$36,121 - $44,147
Anticipate Hiring Range
$36,121 - $41,000
FLSA Status
Non Exempt
Division
Academic Affairs
Department
Enrollment Management (Adm)
Work Unit
Financial Aid Operations
Work Schedule
8:00 am – 5:00 pm; Monday – Friday
Teleworking Eligible Position
Teleworking Eligible Position
Primary Purpose of Position
The primary purpose of the Financial Aid Specialist is to monitor student activity for students enrolled in Part of Term courses. This position will perform essential processing including identifying relevant students, communicating with students, and submitting students for the withdrawal process. This position will also identify and finalize students that need reverse processing and re-awarding.
Minimum Education/Experience
Required Minimum Qualifications:
Graduation from high school and one year of related office experience; or an equivalent combination of education
and experience.
University Preferred Qualifications:
Graduation from high school and demonstrated knowledge, skills, and abilities gained through three years of specialized office experience or an equivalent combination of education and experience.
Graduation from high school and one year of related office experience; or an equivalent combination of education
and experience.
University Preferred Qualifications:
Graduation from high school and demonstrated knowledge, skills, and abilities gained through three years of specialized office experience or an equivalent combination of education and experience.
Essential Job Duties
This person will be the point of contact for program of study at Charlotte, which will require adjusting aid based on eligible courses. This position will serve as a backup for withdrawal processing, study abroad, and transient study. This position will provide financial aid counseling both on the telephone, by email, and in person. This will include providing information regarding financial aid policies and procedures to prospective students as well as current students, parents, and other visitors. The Support Specialist will monitor and process all Part of Term adjustments made by individual students including sending notifications and adjusting awards. This position will evaluate students enrolled in Part of Term courses for withdrawal process. This position will also adjust financial aid as additional Part of Courses are added. This position will also perform other duties as assigned.
Other Work Responsibilities
Position works closely with other partner offices to ensure federal compliance for part of term, program of study, and withdrawal processing.
Departmental Preferred Experience, Skills, Training/Education
- Bachelor’s degree preferred.
- Preference of at least 1 year of higher education experience in financial aid.
- Excellent interpersonal skills.
- Must have strong attention to detail.
- A strong customer service mentality is essential.
- Working knowledge of the federal, state, and institutional requirements regarding aid administration is preferred.
- Knowledge of Financial Aid, Banner, and Federal Withdrawal Processing.
Necessary Licenses or Certifications
Work Location
Reese/Cone
Posting date
07/18/2023
Closing date
08/01/2023
Proposed Hire Date
08/21/2023
Contact Information
Special Notes to Applicants
UNC Charlotte Benefits Information: https://hr.charlotte.edu/benefits
The finalist will be subject to a Criminal Background Check.
Please upload reference information including names, position titles and company/institutions, phone numbers, and email addresses of at least two current/previous supervisors.
- The Search Committee will not contact references without first verifying permission with the finalist.
Please ensure your full range of knowledge, skills, abilities, experience, and education are listed on your application.
- Do not write ‘see resume’ on your application when completing the job duties section.
If you answer the questions at the end of the application, please ensure your application reflects the knowledge, skills, abilities, and experiences to support your answers (see job duties section of previous employment).
- Failure to answer the questions at the end of the application will not preclude your application from being considered but may result in your application not receiving full consideration of your knowledge, skills, and abilities.
Please submit a resume and cover letter with your application.
This position is Telework eligible once onboarded and approved by the supervisor.
- These documents will be used to evaluate your written communication skills as well as supporting documents of your knowledge, skills, abilities, education, and professional experience.
This position is Telework eligible once onboarded and approved by the supervisor.
NC Charlotte is North Carolina’s urban research university. It leverages its location in the state’s largest city to offer internationally competitive programs of research and creative activity, exemplary undergraduate, graduate, and professional ...
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INDUSTRY
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DATE POSTED
July 21, 2023
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