Field IT Technician - Level 1

As a Field IT Technician - Level 1, your main responsibilities include traveling to different office locations across Southern California to provide on-site IT support. You'll assist with cable management, set up workstations, and offer helpdesk support for end-users with hardware, software, and networking issues. Documenting tasks and collaborating with the central IT team will also be key parts of your role.

For the Field IT Technician - Level 1 role, a high school diploma or equivalent is required. While not mandatory, IT-related certifications (such as CompTIA A+ or Network+) are a plus. A valid California driver's license and a clean driving record are crucial since you’ll be using a company vehicle for travel.

Important skills for a Field IT Technician - Level 1 include a basic understanding of IT hardware and networking, as well as strong communication and customer service skills. The ability to troubleshoot and manage basic network issues, alongside being organized and punctual, will contribute significantly to your success in this role.

Absolutely! At our company, we are committed to the professional growth of our employees. As a Field IT Technician - Level 1, you'll receive paid training and have opportunities for career advancement. Your skills and experience will be valued, potentially leading to more advanced IT roles within the organization.

The Field IT Technician - Level 1 position offers a competitive salary within the range of $22-$25 hourly, along with a comprehensive benefits package. This includes health, dental, and vision insurance, a 401k plan, paid vacation, and employee discounts on services such as car insurance and traffic school.

When answering this question, highlight specific examples from your past experience where you successfully troubleshot hardware or software problems. Emphasize your approach, the tools you utilized, and the outcome. This will showcase your problem-solving abilities and technical knowledge relevant to the Field IT Technician - Level 1 role.

Focus on demonstrating your communication skills and your approach to resolving customer issues. Describe a situation where you turned a difficult interaction into a positive experience. Highlight the importance of patience, empathy, and understanding in the Field IT Technician- Level 1 role.

Explain the principles of effective cable management, such as keeping cable runs organized, labeling cables, and ensuring safety standards. Share any experiences you have with managing cables, which would be particularly relevant to the Field IT Technician position.

Provide an example that highlights your initiative and problem-solving skills. Detail the steps you took to identify and resolve the issue, showing how you effectively functioned with minimal supervision, a key aspect of the Field IT Technician - Level 1 job.

Discuss any experience you have with ticketing systems such as Zendesk or Jira Service Desk. If you haven’t used these tools, express your willingness to learn and adapt quickly to new systems, which is important for a position like the Field IT Technician - Level 1.

Articulate your interest in the position and the company, mentioning specific aspects such as the opportunity for growth, the supportive work culture, and how your career goals align with the company’s mission in the IT field.

Talk about the systematic approaches you take to document tasks and log equipment served. Emphasize how effective documentation helps in maintaining operational consistency—a critical part of the Field IT Technician - Level 1 position.

Explain your strategy for prioritizing tasks based on urgency and the impact of the issue on users. Provide an example of a time when you effectively managed multiple requests as it relates to your prospective role as a Field IT Technician.

Discuss your knowledge of safety protocols relevant to working in physical environments such as server rooms and under desks. Mentioning your attentiveness to safety guidelines will show your understanding of the workplace standards outlined for the Field IT Technician - Level 1 role.

Highlight a specific situation where you collaborated with others to resolve an IT challenge. Emphasize effective communication, shared problem-solving, and the role of teamwork—skills that are essential for a Field IT Technician - Level 1 experience in our company.