Job details

Customer Care Specialist

We are the recognized leader in regenerative farming. We build and transform relationships, bringing life, health, and abundance to the future of agri-culture.

Since 2006, AEA has pioneered innovative crop nutrition consulting and products, serving growers on over 4 million acres across North America. Our mission is to guide growers to regenerate soils and produce more nutritious crops with higher yields and better quality. By serving as a resource for Regenerative Agriculture farming, we strive to make a positive impact not only on the land, but also on the lives of farmers and food consumers everywhere. Learn more about AEA at www.advancingecoag.com and listen to our podcast at www.RegenerativeAgriculturePodcast.com.

We believe in the power of outstanding Customer Experience

We believe in making a critical difference in modern agriculture by supporting one engaged and successful farmer at a time. We want our customers to have a remarkably positive experience with our company, from their first impression to their full adoption of our proven Regenerative Agriculture systems and products.

We believe that empowering growers and creating delightfully human customer experiences at every touchpoint will lead to great personal and professional gains for our customers, our company, and our team.

We believe that, in a world of increasing automation and digitization, the best customer experiences are those that create authentic human connection and support. We seek a team member who enjoys engaging with people, learning about their challenges, and going the extra mile to help deliver value in a way that aligns with our values to ensure prompt, informed, and kind service at every turn. See the AEA values here: https://advancingecoag.com/our-story/

We believe that to consistently deliver the best possible products and services, we must take care of our team by investing in their personal and professional development, having fun while working hard, and fostering a positive team environment so that we can grow our business and the businesses of our customers.

Position Description

We seek a hands-on, collaborative, empathetic, and strategic Customer Care Operations Specialist. The candidate best suited for this position is a proactive and diligent self-starter; a resourceful individual with a foundation in customer experience. Background and knowledge of botanical science or agronomy are strongly preferred. It is vital that the person who fills this role aligns with our approach, is mission-driven, and possesses the capacity to quickly familiarize themselves with AEA products and services. If you meet these criteria and also possess a strategic, analytical mind, we’d like to hear from you.

Responsibilities

Provide outstanding customer experiences when handling customer communications
Proactively and reactively address customer concerns with efficacy, empathy, and patience
Monitor customer help-desk and other channels to facilitate inbound and outbound communication with current and potential customers
Screen and hand-off leads to regional sales teams
Surface and innovate collaborative solutions to both emergent and persistent problems
Track orders and shipments and follow-up ensuring a positive customer experience
Discharge other duties as assigned

Demonstrate excellent written and verbal communication skills
Have at least three years in customer experience, customer successor, or customer service
Be an authentic, empathetic, open-minded, tactful, and professional person who finds satisfaction in the power of human connection
Discern successes and pain points along the customer journey
Demonstrate competency with technology and working knowledge of standard business software like G Suite
Work effectively as a cross-team collaborator
Possess a high degree of emotional intelligence and critical thinking