Technical Academies Program Manager

As a Technical Academies Program Manager at AECOM, your key responsibilities will include designing and managing participant experiences, ensuring effective communication with stakeholders, and overseeing program governance. You'll analyze outcomes, manage logistical details for learning events, and identify continuous improvement opportunities to enhance our program effectiveness.

AECOM requires candidates for the Technical Academies Program Manager position to have a bachelor’s degree along with a minimum of six years of relevant experience. Strong interpersonal, communication, and organizational skills, along with proficiency in tools like Excel, PowerPoint, and Workday, are also essential for success in this role.

The Technical Academies Program Manager plays a critical role at AECOM by designing programs that enhance technical, digital, and leadership skills for employees at all levels. By fostering engaging and effective learning experiences, this role helps build a pipeline of future leaders and prepares individuals for career advancement within the organization.

In the role of Technical Academies Program Manager at AECOM, you'll work within a collaborative and agile environment. AECOM offers a hybrid work schedule, allowing you to enjoy the flexibility of working both remotely and in the office. You'll also be part of a diverse team working on global projects that significantly impact communities.

AECOM is committed to employee growth and development, especially for roles like the Technical Academies Program Manager. You will have access to award-winning training programs that help enhance your technical expertise and leadership skills, ensuring that you build the career you've always envisioned while making a lasting impact.

When designing a learning program as a Technical Academies Program Manager, I would start by identifying the specific needs of the participants. This involves engaging with stakeholders to understand their goals, analyzing previous program evaluations, and leveraging best practices in adult learning. From there, I would create a structured plan that outlines the objectives, materials, methodologies, and assessment strategies necessary for effective knowledge transfer.

Managing stakeholder expectations is critical in a program management role. I make a concerted effort to communicate openly and regularly with stakeholders, providing updates on progress and addressing any concerns promptly. Establishing clear objectives and aligning the program goals with stakeholder interests helps to foster trust and ensures that everyone is on the same page regarding expectations.

To analyze and report program outcomes effectively, I rely on a mix of quantitative and qualitative data. This includes collecting metrics via surveys and tracking participation rates, as well as gathering feedback through evaluations. I then summarize this data into clear, actionable insights that inform continuous improvement efforts while communicating these results to stakeholders in an engaging manner.

In a previous role when faced with underperforming program outcomes, I initiated a root cause analysis by collecting feedback from participants and facilitators. By identifying the gaps in content delivery and engaging experts for their input, I was able to implement targeted improvements that enhanced the program's effectiveness, ultimately leading to improved participant satisfaction.

Ensuring effective communication in a matrixed organization involves actively engaging with colleagues from various teams and levels. I utilize collaborative tools for regular updates and invite feedback, thus creating an atmosphere of shared responsibility. I also ensure that clear protocols are in place to guide communication to avoid silos and maintain transparency.

Technology is vital in program management for optimizing processes, enhancing communication, and tracking progress. Leveraging tools like project management software and Learning Management Systems strengthens organization, informs stakeholders, and provides real-time access to essential data. Technology ultimately allows program managers to focus on strategic initiatives instead of administrative tasks.

To design an engaging learning experience for diverse participants, I focus on inclusivity and various learning styles. I’d incorporate different formats such as workshops, interactive sessions, and digital resources that cater to the unique needs of each participant. Gathering feedback before and after the sessions allows me to continuously refine the material to ensure high levels of engagement.

My approach to continuous improvement involves regularly collecting and analyzing data from program evaluations. I focus on identifying trends or recurring challenges and implement targeted actions based on participant feedback. Additionally, fostering an open environment that encourages suggestions for improvements promotes innovation within the learning programs.

In a fast-paced work environment, prioritization is crucial. I utilize a combination of task management tools and prioritization strategies, such as the Eisenhower Matrix, to categorize tasks based on urgency and importance. Regularly reviewing priorities with my team ensures that we remain aligned and can adjust our focus as necessary to meet deadlines and project goals.

Essential skills for a Technical Academies Program Manager include strong organizational abilities, excellent communication skills, and a strategic mindset. Additionally, proficiency in data analysis, a collaborative approach to relationship building, and the ability to adapt to changing circumstances are vital to successfully navigating the creative and dynamic landscape of program management.