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Network Support Specialist

Network Support SpecialistApply remote type Hybrid locations US, Huntington Beach, CA time type Full time posted on Posted 9 Days Ago time left to apply End Date: December 31, 2024 (19 days left to apply) job requisition id R1058752Are you ready to be part of a company that's not just talking about the future, but actively shaping it? Join The AES Corporation (NYSE: AES), a Fortune 500 company that's leading the charge in the global energy revolution. With operations spanning 14 countries, AES is committed to shaping a future through innovation and collaboration. Our dedication to innovation has earned us recognition as one of the Top Ten Best Workplaces for Innovators by Fast Company in 2022. And with our certification as a Great Place to Work, you can be confident that you're joining a company that values its people just as much as its groundbreaking ideas.AES is proudly ranked #1 globally in renewable energy sales to corporations, and with $12.7B in revenues in 2023, we have the resources and expertise to make a significant impact as we provide electricity to 25 million customers worldwide. As the world moves towards a net-zero future, AES is committed to meeting the Paris Agreement's goals by 2050. Our innovative solutions, such as 24/7 carbon-free energy for data centers, are setting the pace for rapid, global decarbonization.If you're ready to be part of a company that's not just adapting to change, but driving it, AES is the place for you. We're not just building a cleaner, more sustainable future - we're powering it. Apply now and energize your career with a true leader in the global energy transformation.Key Responsibilities:• Provide onsite technical support and troubleshooting for network-related issues, including but not limited to routing, switching, firewall, and VPN configurations.• Diagnose and resolve complex network problems using advanced troubleshooting techniques.• Collaborate with IT and OT teams to identify and implement solutions to improve network performance and reliability.• Perform network assessments and recommend improvements to optimize network infrastructure.• Document network configurations, procedures, and troubleshooting steps.• Serve as a subject matter expert on IT and OT networking technologies and best practices.• Stay up-to-date with the latest industry trends and emerging technologies.Qualifications:• Minimum of 5 years of experience in network support and troubleshooting, with a focus on enterprise-level environments.• Expert-level knowledge of networking protocols and technologies, including TCP/IP, BGP, OSPF, VLANs, and MPLS.• Hands-on experience with network equipment from vendors such as Cisco and Palo Alto Networks.• Strong analytical and problem-solving skills, with the ability to troubleshoot complex network issues.• Excellent communication and interpersonal skills, with the ability to effectively interact with clients and team members.• Industry certifications are highly desirable.• Ability to work independently and as part of a team in a dynamic environment.AES is an Equal Opportunity Employer who is committed to building strength and delivering long-term sustainability through diversity and inclusion. Respecting all backgrounds, differences and perspectives enables us to improve the lives of our people, customers, suppliers, contractors, and the communities in which we live and work. All qualified applicants will receive consideration for employment without regard to sex, sexual orientation, gender, gender identity and/or expression, race, national origin, ethnicity, age, religion, marital status, physical or mental disability, pregnancy, childbirth, or related medical condition, military or veteran status, or any other characteristic protected under applicable law.The expected salary for this position, at commencement of employment, is between $110,000 and $137,700/Annual; however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements such as annual bonus, in addition to a full range of medical, dental, vision, life, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave), dependent on the position offered. Details of participation in these benefit plans will be provided if a candidate receives an offer of employment. If hired, employee will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.About UsAccelerating the future of energy, togetherOur people are our energy and have transformed AES into the type of energy company that the world needs today and in the future. Coming from all walks of life, our people share a passion for improving lives by advancing the energy sector through innovation, collaboration and action.We are working in an industry that requires new thinking and ways of working together to create solutions that are both economically and environmentally viable, not just one or the other.We are looking for passionate people to join us in our mission to accelerate the future of energy.

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What You Should Know About Network Support Specialist, AES Corporation

Join AES Corporation as a Network Support Specialist, where you’ll be at the forefront of a global energy revolution. Located in California, MO, this full-time hybrid position is perfect for someone ready to make a significant impact in the realm of energy and technology. You'll play a key role in troubleshooting and resolving network-related issues, ensuring seamless operations by handling rich protocols like TCP/IP, BGP, and OSPF. With a strong focus on enterprise-level environments, you’ll collaborate closely with IT and OT teams, always on the lookout for innovative ways to enhance network performance and reliability. Beyond just problem-solving, you’ll be the go-to expert, documenting configurations and keeping your knowledge sharp on the latest networking technologies. Imagine working with one of the world’s leading companies in renewable energy, recognized as an innovative workplace and a champion of diversity and inclusion. At AES, you’ll find yourself surrounded by forward-thinking professionals dedicated to building a sustainable future. If you have over five years of experience in network support, a knack for analytical thinking, and a thirst for collaboration, this might just be the perfect next step in your career. Don’t miss the chance to be part of something bigger than yourself—apply today and energize your future with AES Corporation!

Frequently Asked Questions (FAQs) for Network Support Specialist Role at AES Corporation
What are the main responsibilities of a Network Support Specialist at AES Corporation?

As a Network Support Specialist at AES Corporation, your responsibilities will include providing onsite technical support for network-related issues, diagnosing complex problems, and collaborating with IT and OT teams to implement effective solutions. You will also perform network assessments and document procedures, ensuring that AES maintains the highest standards in network performance.

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What qualifications are required for the Network Support Specialist position at AES Corporation?

To qualify for the Network Support Specialist role at AES Corporation, you’ll need a minimum of five years of experience in network support with a focus on enterprise-level environments. Expert knowledge of networking protocols like TCP/IP, BGP, and OSPF is essential, along with hands-on experience with Cisco and Palo Alto Networks equipment. Strong analytical skills and industry certifications are also highly desirable.

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How does AES Corporation support the career growth of their Network Support Specialists?

AES Corporation is committed to the professional development of its employees, including Network Support Specialists. Through ongoing training, mentorship programs, and a focus on innovation, the company provides opportunities to stay abreast of the latest technology trends and enhances career potential within the organization.

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What is the work environment like for a Network Support Specialist at AES Corporation?

The work environment for a Network Support Specialist at AES Corporation is dynamic and collaborative, striking a balance between independent work and teamwork. You’ll be part of a culture that values innovative thinkers who are passionate about shaping a sustainable energy future, providing ample opportunity for interaction across various teams.

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What opportunities are there for networking and collaboration within AES Corporation as a Network Support Specialist?

At AES Corporation, Network Support Specialists can engage with a vibrant community of professionals across different departments, fostering collaboration and networking opportunities. The company's culture encourages interdepartmental projects, workshops, and meetings, enhancing the chance to exchange knowledge and ideas.

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Common Interview Questions for Network Support Specialist
Can you describe your experience with troubleshooting complex network issues as a Network Support Specialist?

In response to this question, aim to highlight specific instances where you successfully diagnosed and resolved network problems. Share details about the tools you used and the impact of your solutions on the overall network performance.

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What networking protocols are you most familiar with, and how have you applied them in previous roles?

When answering, provide a list of relevant protocols such as TCP/IP, BGP, OSPF, and VLANs. Discuss how your understanding of these protocols has helped you solve issues and improve network functionality in past positions.

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How do you stay current with emerging technologies in network support?

Share your strategies for professional development, which might include attending industry conferences, participating in webinars, or engaging with professional networks. Mention specific resources or publications you follow to ensure you’re ahead of industry trends.

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Can you give an example of a time you collaborated with a team to solve a network-related problem?

Provide a clear narrative about a situation where teamwork was crucial to resolving an issue. Emphasize your role in collaboration, the steps taken, and the ultimate results achieved.

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What experience do you have with network monitoring tools?

Discuss specific network monitoring tools you've used, focusing on how you have implemented them to improve network reliability and performance. Mention any metrics you tracked and how they informed your troubleshooting.

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How would you approach performing a network assessment for AES Corporation?

Outline your assessment strategy, including defining objectives, gathering data on current network configurations, and identifying areas for improvement. Highlight any methodologies or frameworks you follow.

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Tell me how you prioritize multiple tasks while managing network support requests.

Demonstrate your organizational and time management skills. Discuss your process for assessing urgency and impact, using examples from past experiences to illustrate effective prioritization.

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What role do you think documentation plays in network support?

Discuss the importance of documentation in maintaining network health, facilitating communication among team members, and providing a reference for troubleshooting. Share examples of how thorough documentation has benefited you in past roles.

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What is your experience with security configurations such as firewalls and VPNs?

Detail your hands-on experience with configuring and managing network security protocols, such as firewalls and VPNs. Discuss the impact that proper configurations have on overall network safety.

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Why do you want to work at AES Corporation as a Network Support Specialist?

Express your alignment with AES Corporation’s mission and values. Discuss your passion for the energy sector, your desire to be part of an innovative team, and how your skills could contribute to their goals.

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Full-time, hybrid
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December 20, 2024

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