Job details
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Accounting Support Specialist
AffiniPay is seeking a tech-savvy Accounting Support Specialist to provide ongoing support for MyCase Accounting users and assist in enhancing customer satisfaction. The ideal candidate should have legal billing, bookkeeping, or accounting experience and strong relationship-building skills.
Skills
- Strong customer relationship management
- Excellent communication skills
- Problem-solving abilities
- Experience with legal billing, bookkeeping, or accounting
- Desirable: SaaS support experience
Responsibilities
- Provide ongoing support for MyCase Accounting users through various communication channels
- Assist new customers in setting up the Accounting module and provide training
- Gather feedback to enhance product functionality and improve customer experience
- Resolve product-related customer support issues
- Collaborate with internal teams to increase customer loyalty
Education
- 1+ years in a customer-facing or legal professional role
- Desirable: SaaS support experience
Benefits
- Fully covered medical, dental, and vision insurance
- Flexible paid time off policy
- 401K with company match
- Competitive compensation packages with bonuses and equity options
- Health Wellness Program
- Parental resources
- Professional development opportunities
- Matching Gift Program
- D&I initiatives
To read the complete job description, please click on the ‘Apply’ button
AffiniPay Glassdoor Company Review
Dru Armstrong
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By
AffiniPay
At AffiniPay, our mission is to empower professionals with the financial technology solutions they need to thrive.
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FUNDING
DEPARTMENTS
SENIORITY LEVEL REQUIREMENT
INDUSTRY
TEAM SIZE
LOCATION
SALARY RANGE
$50,000/yr - $65,000/yr
EMPLOYMENT TYPE
Full-time, remote
DATE POSTED
July 12, 2024
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